IT Help Desk Analyst - Full-time

Technical Support SpecialistProvides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. High School diploma or equivalent. Associate's degree in a related area preferred. At least 1 year of previous experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Kentucky River Medical Center