Branch Manager

The Branch Manager is responsible for overseeing and directing the staff and daily operations of the assigned branch. This role ensures the delivery of exceptional customer service, achievement of sales and productivity goals, and the development of strong business relationships within the community. The Branch Manager has full P&L responsibility and plays a key role in driving business growth and employee development.

MUST BE BILINGUAL

Duties and Responsibilities:

• Develop and implement strategic plans to drive growth within the local market.
• Identify and pursue new business opportunities and partnerships to increase market share through our service, large project, and advanced services lines.
• Champion and coordination of the internal initiation phase of the project life cycle.
• Lead initiatives to enhance Penhall Company’s brand awareness and reputation in the community.
• Full P&L responsibility, including budgeting, forecasting, and financial reporting.
• Analyze financial performance and implement strategies to maximize profitability and cost-efficiency.
• Ensure branch operations are aligned with company financial objectives and guidelines.
• Lead, mentor, and develop employees with a focus on safety, training, skill enhancement, and career progression.
• Create a positive, engaging workplace culture that encourages teamwork and high performance.
• Exhibit strong emotional intelligence to effectively manage, motivate, and inspire the branch team.
• Build and maintain relationships with key customers, suppliers, and community partners.
• Act as the face of Penhall Company in the market, engaging in community events, trade shows, and networking opportunities.
• Ensure customer satisfaction by delivering quality service and addressing customer needs promptly.
• Collaborate with regional leadership, business development, safety, and operational teams to align branch activities with company goals.
• Promote a culture of teamwork within the branch and across the organization, leveraging internal resources to meet business objectives.
• Conduct regular staff meetings to clearly communicate goals and objectives.
• Provide guidance and leadership to enable staff to meet these goals.
• Commits to regular job-site visits and completes required documentation.
• Identify training needs and opportunities for staff development.
• Develop and implement plans to meet those needs.
• Perform other related duties as assigned by the manager.

Required Skills and Abilities:

• Strong leadership and management skills.
• Excellent sales, customer service, and interpersonal skills.
• Proficient verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and delegate as appropriate.
• Proficiency in Microsoft Office Suite or related software.

Essential Core Competencies:

• Strategic Thinking: Ability to set long-term objectives and create actionable plans for market growth.
• Financial Acumen: Strong understanding of P&L management, budgeting, and financial analysis to make informed decisions.
• People Orientation : Commitment to employee development, engagement, and fostering a positive work environment.
• Servant Leadership: Prioritizing the growth, development, and well-being of employees and team members to foster a collaborative, empowered, and highly motivated workforce..
• Emotional Intelligence: High EQ with the ability to manage relationships, navigate challenges, and resolve conflicts effectively.
• Drives Vision & Purpose: Painting a compelling picture of the vision and strategy that motivates others to action.
• Results Orientation: Consistent focus on achieving desired outcomes and delivering high-quality performance. It involves setting clear goals, prioritizing tasks, and taking accountability for reaching specific, measurable results.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Safety Focused : Adhering to safety protocols by fostering a culture that prioritizes the well-being of employees, customers, and the community.

Education and Experience:

• Associate’s degree or equivalent industry experience required; Bachelor’s degree preferred.
• At least 3-5 years of branch management experience, with at least one year as an Assistant Branch Manager preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Ability to walk job sites when necessary.
• May be required to travel to job sites and other locations.

Legal Disclaimer:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Penhall Company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, compensation inquiries, discussions or disclosures, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. (41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a))

This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Penhall Company reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary.