Residence Operations Technician

Residence Operations Technician

Minerva University is seeking a highly capable, hands-on Residence Operations Technician to support daily operations at its San Francisco residence hall.

This is a maintenance-first role responsible for the overall condition, functionality, and cleanliness of the building. The position includes repairs, installations, and hands-on upkeep, while also supporting front desk operations and resident services as needed.

The ideal candidate is proactive, resourceful, and comfortable performing a wide range of maintenance tasks across multiple trades. This role requires strong ownership, attention to detail, and the ability to independently identify and resolve issues to maintain a safe, clean, and fully operational environment.

Key Responsibilities

Maintenance & Facilities (Primary Function)

• Perform repairs, replacements, and installations, including:
• Painting, drywall repair, patching, and finishing
• Floor repair and installation (vinyl, tile, transitions, baseboards)
• Door, lock, and hardware installation and repair
• Light fixture replacement and installation
• Basic plumbing (clogs, minor leaks, fixture replacement)
• Basic electrical work (outlet/switch replacement, breaker resets, troubleshooting)
• Install and assemble furniture, fixtures, and equipment (FF&E)
• Support full unit turnovers, including room setup and move-in readiness
• Conduct preventative maintenance to minimize recurring issues
• Troubleshoot and resolve maintenance issues independently when possible
• Maintain tools, supplies, and maintenance inventory

Janitorial & Building Upkeep

• Maintain a high standard of cleanliness throughout the building
• Perform hands-on janitorial tasks as needed, including:
• Cleaning common areas, kitchens, hallways, and shared spaces
• Trash removal and upkeep of waste areas
• Supporting deep cleaning and turnover periods
• Step in to ensure building standards are consistently met, even outside normal scope

Building Operations & Oversight

• Conduct daily walkthroughs of floors, units, and common areas
• Identify maintenance needs, cleanliness issues, and safety concerns
• Take immediate action on minor issues and escalate larger ones as needed
• Track, prioritize, and follow through on maintenance requests
• Maintain logs of completed work and building conditions

Front Desk Operations (Secondary Function)

• Serve as a point of contact for students, staff, visitors, and vendors
• Maintain a professional and welcoming front desk presence
• Manage mail and package operations (logging, organization, distribution)
• Monitor lobby activity and enforce building policies respectfully
• Respond to resident inquiries and basic troubleshooting needs

Vendor & Service Coordination

• Coordinate access for vendors, contractors, and service providers
• Support and oversee vendor work onsite
• Report delays, issues, or incomplete work to leadership
• Assist in preparing spaces for vendor activity

Safety & Compliance Support

• Monitor building for safety hazards and address or report promptly
• Ensure hallways, exits, and common areas remain clear and compliant
• Assist with incident reporting and documentation
• Support adherence to building safety standards

Emergency Response & On-Call

• Respond to urgent issues such as leaks, lockouts, alarms, and maintenance emergencies
• Assist during emergency situations and coordinate with leadership and security
• Participate in on-call rotation, including evenings and weekends
• Remain reasonably available and able to respond when on-call

Requirements

Required Qualifications

• Hands-on experience in maintenance, facilities, or general construction work
• Ability to perform repairs and basic installations across common building systems
• Strong troubleshooting and problem-solving skills
• Comfortable using tools and completing work independently
• Reliable, punctual, and detail-oriented
• Strong customer service and communication skills
• Physically capable of lifting, moving equipment, and performing manual work

Preferred Qualifications

• Experience in residential housing, hospitality, or property management
• Experience in janitorial or building maintenance roles
• Experience in multi-trade maintenance (e.g., carpentry, plumbing, electrical) in a residential or commercial setting
• Familiarity with work order systems or maintenance tracking
• CPR/First Aid certification (or willingness to obtain)
• Multilingual skills are a plus

Professional Expectations

• Takes ownership of building condition and appearance
• Proactively identifies and resolves issues without constant direction
• Maintains a high standard of cleanliness and functionality
• Communicates clearly and professionally with residents and staff
• Adapts to evolving operational needs

Schedule & Work Environment

• Full-time, in-person position based at the residence hall
• Standard schedule: Monday–Friday, 8:00 AM – 5:00 PM
• Additional availability required for emergencies, evenings, and weekends
• On-call responsibilities required
• May transition into a live-in role based on operational needs
• Salary $70,000-$75,000