Customer Success Coordinator

Position Overview As a Customer Success Coordinator with DynamiX, you will work with amazing companies from Atlanta and beyond. Your role is to serve as a primary point of contact for client needs, help educate clients on Octane and current best practices, and keep clients updated on internal initiatives. In the process of providing those services, you will forge some awesome long-term, trusting relationships with our customers. This is an in-office, full-time position in Kennesaw, GA. We are looking to fill this position immediately. Responsibilities Serve as the primary point of contact for all customer-related matters post-launch. Build and maintain strong, long-lasting client relationships. Ensure the timely and successful delivery of our solutions according to the project scope. Maintain and expand relationships with existing customers by continuously proposing solutions that meet their objectives and improve their projects. Keep timely contact with clients through regular emails, phone calls, and appointments. Manage ongoing support for retainer and non-retainer clients. Develop a thorough understanding of Octane, our CMS platform. Requirements Strong verbal and written communication skills. Proven ability to manage multiple projects while maintaining sharp attention to detail. Strong organizational, presentation, and customer service skills. Strong technical proficiency. Team player: effectively able to drive execution and own responsibility for the overall success of implementations. Positive, solution-oriented attitude; the words “not my job” are not in your vocabulary. Self-motivated. We want someone who is excited to change our client’s world in a positive way, who takes their business as seriously as our customer does, and who will champion their success. Passion is key! About DynamiX DynamiX is a custom web house headquartered in Kennesaw, Georgia, and offers a generous benefits package including a 401(k) and great health benefits. #J-18808-Ljbffr