Branch Supervisor

Branch SupervisorAt Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.ResponsibilitiesThe Branch Supervisor directly supervises the staff and operations of a small branch, or may work with a Branch or District Manager to provide supervision of staff and operations at one or more locations in need of additional oversight. The Branch Supervisor coordinates specific branch goals with the Branch or District Manager, supervises branch personnel, ensures office compliance with operating policies and procedures, provides required periodic reports and may have lending authority. Works directly with staff to provide an optimal customer experience.Essential Responsibilities:Directly supervises the branch office and performs or delegates a variety of duties including oversight of branch service operations to include approval of transactional overrides; branch general ledger accounts; vault and drawer audits; approval of overdrafts; control of negotiable supplies; cash management, ordering and shipments; ATM balancing and maintenance; ensuring proper branch security measures are in place; preparation of regulatory, internal and operational reports; participation with audits of key branch functionsWorks with management in establishing growth, sales, and profit objectives for the office; provides input to these objectives and to the manner in which performance will be measured and controlledSolicits new business from current and prospective customers; maintains ongoing business relationships with customers to optimize additional cross-selling opportunitiesMonitors individual sales and customer service performance against goals and discusses performance with manager on a frequent basisMaintains thorough knowledge of features and benefits of all consumer products and services to ascertain customer needs and to fill those needsMonitors the progress of staff members and assists them with questions or problems, conducting regular staff meetings to keep all informedOpens and maintains deposit accounts in accordance with bank proceduresMay make loans to customers with oversight as appropriateDirectly supervises assigned personnel as follows:Assists in the selection of new personnelCoordinates orientation and training of new personnelReviews employee performance throughout the introductory period and on a regular basis thereafterManages and maximizes performance levels of staff members through regular feedback; takes appropriate actions for performance improvementOrganizes, schedules, and distributes work among staffKeeps personnel informed of pertinent policies and procedures and creates an atmosphere in which upward communication from staff is encouraged, conducting regular staff meetings to enhance employee engagement and desired level of customer serviceAdministers personnel policies and proceduresMaintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all training requirements in a timely mannerModel and hold staff accountable for upholding the core values of the Company: Integrity, Humility, Teamwork, and ExcellenceMay be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levelsAncillary Duties:As an integral member of the branch staff this position is responsible to assist wherever necessary to ensure that the branch and the Bank achieve goals, including filing in as needed with any transactions and customer inquiries.May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels.QualificationsEducation, Training and Requirements:A.A.S. Degree of equivalent; specialized banking education and trainingValid driver license and reliable transportationSkills:Excellent interpersonal skills, including listening, persuading and motivatingExcellent verbal and written communication skillsAccurate and proficient math skillsAttention to detailClear thinking and ability to remain focusedMust be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork and ExcellenceInternal product knowledge and teller training (provided after hire)Experience:Minimum four (4) years' experience in related positions normally requiredAll applicants must be 18 years of age or olderOther:This position requires National Mortgage Licensing System ("NMLS") registration under the terms of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act).Other Job InformationHours: 40 hours per weekCompensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law. The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.Minimum USD $22.60/Hr.Maximum USD $33.93/Hr.