Inwards & Inventory Officer

Logistic Inwards & Inventory Officer

Changing Lives, Transforming Careers At Amplifon, we're more than a company. As the Global Leader in hearing care, we combine cutting-edge solutions with a personal touch to create unforgettable experiences for our customers. With a shared vision to empower people and push boundaries, we thrive in a culture built on care, collaboration, and impact. Here, your work fuels innovation, growth, and a purpose that resonates far beyond the ordinary. Join us and shape a future where sound connects, inspires, and transforms lives.

Life at Amplifon Working at Amplifon gives you the chance to make your voice heard, build strong working relationships, and create your own tailor-made career. Here, you'll find all the support, tools, and opportunities you need to grow, whether it's through our top-class development programs or by taking on projects in other parts of the world. And your colleagues will be there to motivate and inspire you every step of the way.

About the Role

The role of the Logistic Inwards & Inventory Officer is to ensure the accurate and timely receipt of hearing aids, accessories, stationery, batteries, audiology equipment, brochures and other items and other associated processes. To manage the receipt of returns to central warehouse and inventory accuracy in the warehouse.

Key Responsibilities

Stock/Inventory Management

• Accurate and timing receipting of inwards into central warehouse (count and put away) hearing aids, accessories, stationery, batteries, audiology equipment and other items (hereafter referred to as Stock)
• Accurate recording of inwards of Stock into the Amplifon database (JDE) to maintain robust inventory
• Allocate and maintain warehouse bin locations, ensuring optimal stock placement, FIFO rotation, and efficient picking flow.
• Coordinate with Demand planner/Logistics Specialist on missing inwards stock or under and over receipt
• Coordinate with wider team on any inwards and inventory related issues (including system issues)
• Conduct accurate month/year end stock takes/cycle count of stock
• Track and trace missing consignments when requested

Stock Accuracy & Quality Control

• Conduct quality checks on inbound stock to ensure it meets standards
• Identify and report discrepancies or damages in received shipments
• Assist in resolving inwards stock issues by liaising with suppliers and internal teams
• Provision of required information and documents for internal and external stakeholders
• Recommend and implement process improvements to improve inventory accuracy, warehouse efficiency, and operational controls.
• Support continuous improvement initiatives relating to warehouse layout, inventory tracking, barcode systems, and reporting tools
• Assist with maintaining compliance with health & safety, warehouse procedures, and company policies

Contribution to Support Office Team

• Ensure all emails are acted in a timely manner
• Effective contribution to overall Operations Team / Support Office Team.
• Participation in all SO teams' meetings to ensure clear communication across the team
• Provide timely updates and advice regarding stock issues, shipment delays, inventory concerns, and operational risks
• Support wider business initiatives and operational projects as required
• Contribute to a positive, collaborative, and solutions-focused team culture

Outbound & Warehouse Operational Support

• Support the Outbound Team during peak periods by assisting with picking, packing, labeling, dispatch preparation, and courier processing
• Assist with urgent same-day clinic orders and priority shipments
• Assist with returns processing, refurbishment workflows, and rework activities where required
• Coordinate with the Outbound Team to ensure smooth workflow between inbound and dispatch operations
• Provide operational support during high-volume campaigns, stock arrivals, promotions, and month-end periods.
• Cross-train across warehouse functions to ensure operational coverage and business continuity

Role Related Requirements

• Experience in warehousing / DC or 3PL environments

Competencies and Skills

• Strong planning and organisation skills
• Great communication skills
• Persistent follow up skills
• Ability to prioritize tasks
• Multi- tasking ability
• Team spirit
• Warehousing inwards experience
• Skilled in use of Microsoft Word Excel, Office 365
• Experience in process improvement initiatives
• WMS exposure
• ERP knowledge (JDE, Oracle, Fox)

Core Behaviours

• Adherence to the Amplifon values
• An understanding of and commitment to the Amplifon vision
• A respect for clinical standards and client care regardless of role
• Respectful, empathetic and professional treatment of everyone you work with including team members, clients, contacts, stakeholders and other colleagues
• A commitment to building relationships with others and to handle conflict constructively & positively
• An open, flexible mind, positive approach and the ability to thrive in a fast-paced outcome focused industry.

Putting People First One of the ways we amplify careers is by helping our people achieve their full potential. We do so by providing constant constructive feedback and training opportunities that empower our people to excel. In addition, if you're ready to put in the hard work, we'll make sure your dedication and achievements are recognised. Ready to take the next step in your career? Amplify your purpose with Amplifon! As an employer that embraces Equal Opportunity and promotes inclusion and diversity, we encourage people of all ages and backgrounds to apply.