Service Writer / Warranty Clerk
Hlavinka Equipment CO
Position Summary The Service Writer / Warranty Clerk serves as the communication link between customers, technicians, and management to help ensure all service work is completed accurately, efficiently, and with a high level of customer satisfaction. This position supports the daily operations of the service department through scheduling, repair order management, warranty administration, customer communication, and administrative support. Key Responsibilities Customer & Service Coordination
- Communicate repair needs, timelines, and updates with customers.
- Schedule technicians for field and shop work based on workload and priority.
- Maintain and manage digital service schedules and appointments.
- Assist customers with billing questions and open service accounts as needed.
- Open, review, update, and close repair orders accurately and efficiently.
- Complete and maintain service paperwork for billing, warranty, and reporting purposes.
- Assist with warranty claim submissions and supporting documentation.
- Monitor technician time entries and ensure labor is properly documented and billed.
- Help maintain accurate records within service software systems.
- Coordinate with the parts department regarding parts orders and repair needs.
- Prepare and code statements for accounting purposes.
- Assist with service department administrative functions and reporting.
- Support additional operational tasks as assigned by management.
- Competitive hourly rate based on experience.
- Comprehensive benefits package, including:
- 401(k) with company match
- Paid time off (PTO)
- Health, dental, and vision insurance
- Opportunities for growth, training, and advancement within the company.
- Monday to Friday (full-time)
- Occasional Saturdays and overtime as needed based on workload and customer needs
- Previous customer service, administrative, or office experience.
- Strong communication and organizational skills.
- Dependable work history and professional references.
- Computer proficiency and comfort learning service software systems.
- Ability to multitask and manage competing priorities in a fast-paced environment.
- Strong attention to detail and accuracy.
- Experience in agricultural, construction, automotive, or heavy equipment industries.
- Basic mechanical or agricultural knowledge.
- Previous warranty administration experience.
- Experience managing schedules or coordinating service work.
Vacancy posted 16 hours ago
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