Customer Program Manager

Onsite Representative Lead

Our Incora Story is really taking off – we'd love you to join us for the journey.

We are currently seeking an exceptional Onsite Representative Lead to join our team.

As the leading supply chain solutions business in the aerospace industry, customers are at the heart of our business.

As Onsite Representative Lead is accountable for representing Incora Aircraft at customer production sites, interacting and coordinating directly with the Customer Administrator and on-site functional area managers to effectively maintain and replenish customer supply bins; and for providing an on-site presence and liaison to assist in monitoring stock levels, resolving issues and expediting critical needs in support of customer requirements. This role is responsible for monitoring all processes, procedures and functions for accuracy and efficiency.

Key Activities:

• Ability to mentor and lead a team Demonstrated ability to be a self-starter and self-motivated.
• Excellent organizational and time-management skills Clear and accurate data entry and documentation skills Strong follow-through and perseverance to handle multiple tasks simultaneously
• Excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers'
• Ability to be detailed oriented and perform in-depth research, if required Ability to be cross-trained in multiple critical areas of the department Strong competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required Must be open to schedule demands changes and demands, per customer needs
• Must have the ability to travel/drive from customer site-to-site, as necessary Must have and maintain own/reliable transportation and company-approved driving record

About Role:

• The On Site Representative Lead is responsible for maintaining ongoing and consistent communication with the Regional Customer Program Manager, Contracts, Sales and Finance.
• Provide operational support and status updates, including notification of critical stock outs, coordinating New "Add" and/or "Off" contract requirements; opportunities for quality or process improvements, and opportunities to provide additional value-added products or services for increased customer satisfaction and profitability.

About You:

• High school diploma. Some college or college degree is preferred ·
• Experience Minimum of 1-year relative JIT, VMI or 3PO experience, within the aerospace industry
• Excellent, proven customer service and interaction skills, with direct customer and supplier contact
• Demonstrated ability to serve in liaison and/or as a trained and reliable company representative, with positive results

Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

• Courage - Take ownership for issues and problems.
• Collaboration - Share knowledge and experience with others
• Commitment – Focus on ensuring internal and external customer expectations is met in a timely way.
• Community – We value our world and everyone who shares it.

What Incora can offer you:

• An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.
• We want you to share in the success of Incora, so every employee is eligible for one of our incentive's programs.
• Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.
• Family friendly policies such as 2 weeks paid parental leave.
• Full-Time Non-Exempt employees receive up to 80 hours of Vacation per year, increasing with length of service. In addition, they will receive a separate amount of Sick Time.
• We believe every little help by offering a generous discount portal only available to Incora employees vs Perkspot.
• Employers paid Group Life Insurance at 1x salary, STD, and LTD.
• Incora offers a 401K plan with company match.

Very importantly we want to be with you to help your career take off and become part of the Incora Story.

So, if you feel you have all of this, and want to be part of developing the Incora Story apply now we can't wait to hear from you.

We are an Equal Employment Opportunity (EEO) employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Access to certain Company's products, materials, and technical data contained in our facility is restricted under the International Traffic in Arms Regulations (ITAR) to "U.S. Persons," which is defined as U.S. Citizens, lawful permanent residents of the United States, or certain individuals admitted to the U.S. as a refugee or who have been granted asylum; and therefore, employment is limited to applicants who meet this "U.S. Person" requirement. Applicants receiving a conditional offer of employment will be required to provide evidence of their U.S. person status to comply with the ITAR requirements