Service Writer

Service WriterUnited Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service.United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand. We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team. United Ag & Turf is a sister company to United Construction & Forestry, so the opportunities for our employees to leverage career growth and advancement are endless. We invite you to join us now, as this is just the beginning.United Ag & Turf NE is looking for a Service Writer. This position is responsible for assisting the Service Department with customer service needs, opening & closing of work orders, activities in pre-delivery of new equipment, repair and reconditioning of the new and used trade-in equipment, daily operations of shop functions, field service function and delivery or vehicle functions.What You'll DoAdvise customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machineAssist in the appraisal and quotes of repair work coming into the shop and discuss with the Service Manager the service required, both in parts and laborSchedule shop assignments, field service work, and truck requirements for pickup and delivery of equipmentProcess warranty claimsEstablish or adjust work procedures to meet schedules and deadlines.Opening and closing of work orders to ensure timely closing to meet company goalsSupervises all shop activities when the Service Manager is away from branchProactively seek and participate in available company-sponsored training, to develop and advance knowledge base and skill setMaintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer serviceWhat it TakesAbility to use standard desktop load applications such as Microsoft Office and internet-based functionsPositive attitudeExcellent oral communication and written skillsStrong organizational skillsProvide robust customer service to internal and external customersAbility to work extended hours and weekends as neededPreferred1 year of experience in Service Department operationsExperience with John Deere EquipmentEducationHigh school diploma or GEDThe posted pay range reflects the full compensation range for this position. Starting pay is determined based on relevant experience, skills, certifications, geographic market, and internal equity. Most new hires are placed within the lower to middle portion of the range, with opportunities for continued wage growth as they develop in the role.Physical RequirementsWhile performing the duties of the job, the employee is required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephoneSpecific vision abilities required by this job include close vision requirementsHearing ability is sufficient to communicate with others in person or over the phoneLight to moderate lifting may be required (up to 50 pounds)Ability to reach, stoop, kneel, and bend as needed