RT, CPAP Support

Virtual Equipment Education And Coaching

This employee performs virtual equipment education and coaching in a timely and professional manner.

Generally responsible for the education and coaching of customers who have received CPAP and Bilevel devices provide technical assistance with equipment.

Job Functions:

• Participates in the training of all RTs/SETs
• Provides coaching/clinical outreach to patients via dialer as assigned
• Identifies escalations of care and makes recommendations as needed
• Ensures quality service by following and adhering to departmental and company policies, procedures, and standards
• Assists customers through coaching of company's products by adequately assessing customer compliance, thoroughly explaining product benefits, and assisting with escalating communication to clinical staff as necessary
• Ensures continuity of care by ensuring open communication with internal and external team members
• Provides customer follow up as required
• Reviews clinical testing/results to ensure appropriate standard of care of PAP device

Education:

• High School Diploma or General Education Degree (GED), required

Graduate of an AMA approved respiratory program, required.

Work Experience:

• Minimum of one year experience in DME, required
• Familiar with equipment and services provided in the home healthcare setting or other experience in patient care

Knowledge, Skills, and Abilities:

• Must have excellent customer service and human relations to interface with patients, doctors, and other referral sources
• Must be computer literate
• Work well individually and as team member
• Must function in fast-paced environment

Licenses and Certifications:

• Must remain certified, registered, or licensed by the applicable state and/or national board governing clinical practice or as otherwise permitted by law. In all states, CRTs and RRTs are qualified for this position.
• Will be required to obtain additional state licensing for states assigned