Infrastructure Platforms Senior Service Delivery Manager (Cloud & Hybrid)

We are:The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000* people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions.Stronger together!The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients’ business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients.The value for our clients and our peopleFor our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world.For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most complex client challenges.You are:An experienced Infrastructure Platforms SDM (Cloud & Hybrid) - Senior Manager.The Work:The Infrastructure Platforms Service Delivery Manager leads engineering and support teams responsible for the development, maintenance, enhancement, and operation of technology platforms under managed service agreements. The role ensures that applications and systems meet service level agreements (SLAs), business objectives, security requirements, and continuous improvement targets. This role typically combines 40% delivery/service management, 25% people leadership, 25% client/stakeholder management, and 10% technical governance. Service Delivery Management• Own end-to-end delivery of managed services engagements.• Ensure compliance with SLAs, KPIs, and contractual commitments.• Manage incident, problem, change, and release processes.• Oversee service health, availability, performance, and reliability.Technical Oversight• Guide architecture, design, and implementation decisions.• Review technical solutions and remediation plans.• Drive automation, cloud adoption, CI/CD, and operational efficiencies.• Manage technical debt and modernization initiatives.Client & Stakeholder Management• Serve as the primary technology delivery contact for clients and business stakeholders.• Conduct governance meetings, service reviews, and executive reporting.• Communicate risks, issues, mitigation plans, and service improvements.• Build trusted client relationships and identify opportunities for value creation.Operations & Continuous Improvement• Monitor operational metrics and service performance.• Lead root cause analysis (RCA) for major incidents.• Implement preventive actions and process improvements.• Drive operational excellence through automation and AI-enabled support capabilities.Financial & Commercial Management• Manage budgets, forecasts, and resource utilization.• Track managed services profitability and productivity.• Support contract renewals, scope management, and growth opportunities.Typical KPIs• SLA attainment (%)• Incident resolution time (MTTR)• System availability and uptime• Change success rate• Customer satisfaction (CSAT)• Team utilization and productivity• Defect leakage and quality metrics• Automation adoption and operational efficiency gainsThis role will require a minimum of 3 days per week in the office. Hiring locations: Tampa, Orlando or Columbus.Here’s what you need:-- A minimum of 10 years Technical Skills and administrative experience in the area of focus:• Cloud platforms (Azure) and Hybrid data center configuration• Software Development Lifecycle (SDLC)• IT Service Management (ITIL)• Agile/Scrum delivery• DevOps and CI/CD• Application support and production operations• Client relationship management• Financial and resource management• Executive communication-- Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience) Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 09/20/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:U.S. Employee Benefits | AccentureRole Location Annual Salary RangeCalifornia $132,500 to $271,000Cleveland $122,700 to $216,800Colorado $132,500 to $234,100District of Columbia $141,100 to $249,300Illinois $122,700 to $234,100Maine $112,900 to $199,500Maryland $132,500 to $234,100Massachusetts $132,500 to $249,300Minnesota $132,500 to $234,100New York $122,700 to $271,000New Jersey $141,100 to $271,000Virginia $122,700 to $249,300Washington $141,100 to $249,300About AccentureAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.Visit us at What We BelieveWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more hereRequesting An AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at View phone number on click.appcast.io or send us an email or speak with your recruiter.Equal Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.For details, view a copy of the  Accenture Equal Opportunity StatementAccenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.Accenture is committed to providing veteran employment opportunities to our service men and women.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.SummaryLocation: St. Pete, 140 Fountain Pkwy, Tampa Corp; Orlando, 9400 Southpark, Prod; Columbus, 400 W. Nationwide Blvd, CorpType: Full time