Financial Counselor - Healthcare

The Financial Counselor works with patients to help them better understand the financial aspects of their fertility services, including insurance coverage, copayments, deductibles and out-of-pocket expenses. The Financial Counselor provides detailed information about the costs associated with fertility procedures, tests and treatments and assists patients in understanding insurance coverage limitations and their own financial responsibilities. Essential Responsibilities Provides financial counseling for all prospective and current patients by educating on the full financial process, explaining fees and available financial plans, assisting with applications, setting up payment plans, processing payments and serving as a liaison between patients and insurance carriers. Proactively identifies and resolves barriers to patient retention as it relates to financial issues. Assists patients in preparing insurance forms, reviews patient benefit information and helps obtain benefits authorization/pre-determination. Collaborates with billing and accounting departments to ensure accurate and timely submission of insurance claims. Addresses and resolves any billing discrepancies or issues. Monitors and responds to high volume of patient communication via phone and portal message. Maintains/audits records of patient transactions and analyzes trends and statistics for patient retention as it relates to financial issues. May be required to meet in person with patients or travel occasionally to clinics within the network for training and relationship building. Education And/or Experience High School diploma or equivalent required; Bachelor’s degree preferred. 1-2 years’ work experience in a similar or related position or other office environment. 1-2 years’ experience in a health care related field preferred. 1-2 years’ experience in financial counseling preferred. Benefits Comprehensive Health Coverage: Medical, dental, and vision plans for full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE or low-cost employee-only healthcare coverage option is also available. Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family. Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most. Plenty of Paid Time Off: 18 days of PTO annually and 11 paid holidays, including one floating holiday to use as you choose. Retirement Ready: 401(k) plan with competitive company match and full vesting after just 2 years. Lifestyle Spending Account: Company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being. Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck. Employee Referral Program: Earn extra money with our Employee Referral Program - your network is invaluable! Growth Opportunities: Continuing education reimbursement and dedicated time off for professional development. Premium Calm Health Subscription: Free premium Calm Health app subscription to support your mental wellness. Emotional & Work-Life Support: Employee Assistance Program (EAP) with SupportLinc provides emotional well-being and work-life resources whenever you need them. Additional Coverage Options: Accident, Critical Illness, Hospital Indemnity, and Pet Insurance to suit your needs. #J-18808-Ljbffr Indiana Fertility Institute