Medical Assistant/Patient Care Representative

Job Description

Job Description

About Skin Secrets Dermatology:
Skin Secrets Dermatology offers comprehensive dermatologic care including medical, surgical and cosmetic dermatology. We are located in Park Ridge, NJ and dedicated to providing quality care to our community.

Providing exceptional patient care is our number one priority. We strive to be one of the best places to work in the Bergen County area. We are looking for the best and brightest to join our team and continue our excellence in dermatologic care.

Job Description :
Patient Care Representatives are responsible for maintaining a friendly, warm, and inviting environment at the Front Desk/Patient Check-In area and/or the Patient Check-Out area. It is important that Patient Care Representatives are polite, attentive, and organized. Additionally, they should be able to effectively communicate with patients and assist them in any way possible.

Job Responsibilities:

• Answer multi line phone and either direct the caller to the appropriate party or handle the caller’s needs.
• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data.
• Provide patients with new patient forms as well as copies of our office policies and legally required documents.
• Scan paperwork into patient’s file.
• Schedule appointments for new and recurring patients.
• Call and remind patients of upcoming appointments.
• Provide patients with support and guidance as needed.
• Collect monies, process end of day reports.
• Ability to handle a fast-paced environment and prioritize tasks based on importance.
• Excellent communication and problem-solving skills.
• Order office supplies.
• Verifies insurance coverage and obtains insurance authorizations/referrals/pre -certification as required for all new/established patients.
• Verifies insurance information every 90 days on all established patients and follows up on referrals/authorizations to assure they are current and active.
• Pulls a daily list of add on appointments. Verifies insurance if over 90 days and requests referral/authorization when needed.
• Maintains appropriate knowledge of insurance requirements to include knowledge of which carriers require referrals and/or authorizations and pre-certifications.
• Has sufficient knowledge of correlation between procedures and payable diagnosis.
• Communicate with patients to advise if written referral is required prior to appointment/procedure. Provides information regarding Authorizations Process, schedules and procedures to ensure efficient capture of revenue for services rendered.
• Maintains ongoing communication with Practice Administrator and the billing vendor responsible for other functions of the Revenue Cycle.

Qualifications:

• Minimum experience of 1+ year working in an outpatient clinic setting
• Dermatology office experience a plus
• Minimum of 2+ years in customer service

Qualifications:

• The ideal candidate should be a self-starter, reliable, detail oriented, and possess a strong capability for multi-tasking in a fast-paced environment.
• Professional, friendly demeanor
• Works well in team environment
• Dermatology experience a plus
• Customer service experience required.

Salary and Benefits:

• Pay range: $17-$21/hr depending on experience
• Paid vacation and holidays
• Paid sick leave 

Other:

• Employee discounts on products and services
• Staff appreciation events
• Annual anniversary reward

Job Type: Full-time