Epic Ambulatory Analyst

Epic Ambulatory Analyst

CTG is seeking to fill an Epic Ambulatory Analyst position for our client. Location: Remote, travel up to 3 days a month; client location: San Mateo, CA Duration: 6+ months

Duties:

• Analyze, design, configure, test, and implement Epic Ambulatory solutions aligned with organizational and clinical requirements
• Collaborate with clinicians, providers, and operational stakeholders to gather requirements and translate them into effective system functionality
• Support the design and optimization of outpatient/ambulatory workflows to enhance patient care delivery and operational efficiency
• Troubleshoot system issues, perform root cause analysis, and implement scalable, sustainable solutions
• Support system upgrades, enhancements, and special projects, including Epic version updates and new feature rollouts
• Develop and maintain comprehensive documentation including workflows, build specifications, and training materials
• Participate in integrated testing, user acceptance testing (UAT), and provide go-live and post-go-live support
• Ensure compliance with regulatory requirements, organizational policies, and Epic best practices
• Provide end-user support, issue resolution, and training as needed
• Monitor system performance and recommend improvements for usability, efficiency, and data integrity

Skills:

• Strong knowledge of Epic Ambulatory module configuration, workflows, and best practices
• Understanding of outpatient clinical workflows and healthcare operations
• Experience with system build, testing methodologies, and production support
• Knowledge of population health concepts and ambulatory care models
• Excellent verbal and written communication skills with the ability to engage both clinical and technical stakeholders
• Strong analytical, problem-solving, and troubleshooting capabilities
• Ability to manage multiple priorities in a fast-paced environment
• Detail-oriented with strong documentation and organizational skills
• Ability to work both independently and collaboratively across cross-functional teams

Experience:

• Epic Ambulatory Certification required
• 5+ years of experience implementing and supporting Epic in ambulatory/outpatient settings
• Experience working within healthcare systems or hospital environments preferred
• Healthy Planet Certification preferred

Education:

• Bachelor's degree in Health Informatics, Information Technology, Healthcare Administration, or a related field (or equivalent experience)

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.