Customer Service Representative
Full-time
NOV
JOB DESCRIPTION PRIMARY DUTIES & RESPONSIBILITIES
- Contact customers to define the necessary scope of work.
- Work closely with credit and compliance to ensure orders are completed.
- Provide outstanding customer service.
- Work on difficult issues regarding client complaints and other issues.
- Work closely with department managers, such as sales, on updating policies and procedures for client services.
- Creation and control of quotes according to customer needs by successfully following the completion of the Contract Review and Risk Analysis.
- Communicate with customers on Contract Review and/or Risk Analysis matters for clarification.
- Responsible for ensuring purchase orders received from customers are aligned with quotes and confirm customer eligibility.
- Responsible for revising and adjusting quotes.
- Communicate with the customer regularly reporting progress of all jobs in order to keep them properly informed.
- Identify potential improvement opportunities within the applicable systems and work with relevant departments on such improvement.
- Pursue continuous improvement on their own activities and operations.
- Comply with all NOV Company policies and procedures established by the Quality Management System, HSE, as well as all other Corporate guidelines.
- Backup to Customer Service Assistant, performing duties such as international sales orders, letters of credit, and creating export documentation with HTS and ECCN codes.
- Perform other work-related tasks as assigned.
- High School Diploma or GED Equivalent
- High educational degree (desirable)
- Sales Specialization (desirable)
- Mechanical knowledge is preferred.
- Proficient in Microsoft Word, Excel, and Outlook
- Excellent Verbal and Written Communication skills
- 401(k) Retirement Plan - NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
- Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information.
- FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
- FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
- FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
- All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
- All regular full-time employees receive up to 11 paid holidays per year.
Vacancy posted a month ago
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