Assistant General Manager

Assistant General Manager

FLSA Classification: Non-Exempt (Hourly), Full-Time
Reports To: General Manager
Company & Benefits

As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives while having fun doing it. We are committed to maintaining an inclusive workplace and providing opportunities for growth.

• Benefits include competitive pay,
• 401(k) with discretionary employer match,
• free Black Card membership,
• community involvement, and advancement opportunities.

Position Summary

The Assistant General Manager (AGM) is a working supervisor who supports the General Manager in the day-to-day operation of the club. The AGM performs operational, administrative, customer service, and leadership duties under the direction of the General Manager and Company leadership. The position regularly works alongside front-line team members to ensure a safe, clean, welcoming, and efficient club while assisting with employee coaching, scheduling, training, member service, and operational execution. This position serves as a developmental role intended to prepare qualified employees for future General Manager opportunities.
Essential Functions

• Promote the Company's mission, core values, and Judgment Free Zone philosophy.
• Support the General Manager in daily club operations and achievement of operational goals.
• Open and close the club according to Company procedures.
• Work alongside front desk staff during busy periods and provide exceptional member service.
• Conduct club inspections and help maintain a safe, clean, and organized facility.
• Assist in monitoring payroll, revenue, expenses, merchandise sales, and key performance indicators.
• Assist with interviewing candidates and providing hiring recommendations to the General Manager.
• Train, coach, and provide day-to-day workflow guidance to team members as delegated by the General Manager.
• Assist the General Manager with employee performance documentation, evaluations, corrective action, and recognition consistent with Company policy.
• Prepare staff schedules based on business needs and General Manager direction.
• Review employee time records for accuracy and coordinate payroll-related activities.
• Maintain employment records required by Company policy and applicable law.
• Meet and greet prospective members, conduct club tours, and support membership sales and retention.
• Resolve member concerns using sound judgment and Company procedures.
• Complete administrative reports, forms, and operational documentation.
• Assist surrounding clubs as business needs require.
• Comply with all Company policies and applicable federal, state, and local laws.
• Maintain confidentiality of employee, member, and Company information.
• Perform other duties as assigned.

Timekeeping Responsibilities

• Accurately record all hours worked.
• Perform all work while clocked in.
• Take meal and rest periods in accordance with Company policy and applicable law.
• Obtain required authorization before working overtime, understanding that all hours worked must be reported and will be paid in accordance with law.
• Promptly report payroll or timekeeping discrepancies.

Education & Experience

• High School Diploma or GED preferred.
• Prior supervisory or team leadership experience preferred.
• Customer service, sales, retail, hospitality, or fitness industry experience preferred.
• Working knowledge of Microsoft Office and business software.

Knowledge, Skills & Abilities

• Strong customer service and communication skills.
• Ability to lead by example while working alongside team members.
• Ability to prioritize work in a fast-paced environment.
• Ability to maintain composure and professionalism in difficult situations.
• Strong organizational skills and attention to detail.
• Ability to follow Company policies and procedures.

Physical Demands & Work Environment

• Regularly stand, walk, bend, reach, kneel, and lift up to 60 pounds.
• Operate cleaning equipment and work around standard cleaning chemicals.
• Ability to communicate effectively with members and employees.
• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Disclaimer

This job description describes the general nature and level of work expected for this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, assign, or reassign duties at any time to meet business needs. Nothing in this description alters the at-will nature of employment where applicable.