Staff Product Designer, Back Office

Staff Product Designer for Back Office and Commercial experiences, onsite in California, focusing on a class-leading SaaS product across desktop, tablet, and mobile touchpoints, with a salary range of USD 168,200 - 269,900 per year. Responsibilities Build deep expertise across multiple problem areas within the product to inform design decisions. Rapidly prototype solutions for visual and interaction challenges to test concepts quickly. Leverage AI tools in everyday workflow to speed prototyping, explore ideas earlier, and convert concepts into working interactions. Nurture positive, collaborative relationships with product, engineering, and research teams to explore, construct, and ship features. Conduct user conversations to uncover problems and current pain points. Design experiences that are simple, elegant, and address real user needs. Use remote tools to whiteboard, generate wireframes, and design in Figma to iterate toward a shippable solution. Collaborate effectively with teams across time zones, emphasizing asynchronous communication and a low-ego, collaborative style. Validate product ideas through experimental design and research approaches. Deliver valuable, high-quality work without sacrificing speed. Mentor junior designers to cultivate user empathy and advocate for user needs. Represent user perspectives in product strategy and roadmap discussions. Review design work and provide constructive feedback to peers. Act as an active mentor to designers, helping them build context, strong decision making, and empathy for users through guidance that strengthens the team. Requirements Experience designing modern SaaS or enterprise platforms, or comparable systems. A standout portfolio that demonstrates UX, interaction, and visual design, plus ideation or prototyping to convey design solutions. Experience designing AI assisted workflows with agentic interactions that feel trustworthy, controllable, and clear for users. A passion for solving complex product problems with simple design solutions, balancing strategy, research, information architecture, and interaction design. Expertise in the end-to-end iterative design process, including design research, user stories, journey mapping, wireframing, prototyping, user testing, and high-fidelity visuals to achieve human-centered outcomes. Experience collaborating with other designers to build a cohesive product. Excellent communication and storytelling skills, with the ability to explain the rationale behind design decisions to the team and stakeholders. Technologies Figma Benefits Flexible scheduling, recognition, and support for autonomous work Comprehensive health and wellness benefits Support for professionals at all stages of life Be human with us Being human is about the experiences we share and the perspectives we bring. We value amazing people who challenge conventions and think differently about the problems we solve. We are in this together. Come be human with us. Use of AI technology We use AI and automated tools to support parts of our recruitment process. These tools improve efficiency and candidate experience, but hiring decisions are made by our teams. #J-18808-Ljbffr ServiceTitan, Inc.