Casino Host

ABOUT OCEAN DOWNS CASINO Located in Berlin, Maryland, Ocean Downs Casino is a premier entertainment destination offering exciting gaming experiences, live harness racing, and exceptional hospitality. As part of Churchill Downs Incorporated, we are committed to creating an inclusive and engaging workplace where team members thrive. We value diverse perspectives and believe collaboration drives innovation and success. At Ocean Downs, we foster a culture of respect, continuous learning, and growth-empowering our team to deliver unforgettable experiences for our guests while achieving our shared vision. JOB SUMMARY Exciting opportunity to work at Ocean Downs Casino only 10 minutes from the beautiful beaches and boardwalk of Ocean City, MD! Have fun in the sun while pursuing an exciting career in the casino industry. Work with an awesome team while ensuring a good time for our guests. ESSENTIAL DUTIES AND RESPONSIBILITIES Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. Reviews and evaluates patron profiles to determine appropriate customer needs on a daily basis. Assists with promotional and event activities, both on and off premises. Corresponding with patrons both verbally and electronically. Responsible for maintaining the ongoing customer loyalty marketing on a daily basis. Responsible for generating a positive and friendly atmosphere with all guests by assisting patrons when called upon and generally creating an ongoing host and player relationship. Handles patron issues, complaints and reports all incidents Marketing Manager or Director of Marketing. Promotes outstanding customer relations. Promotes honesty and trust amongst the team. Performs all other duties as assigned. REQUIRED SKILLS AND ABILITIES One (1) to Three (3) years in Marketing and / or Public Relations preferred. Strong computer skills, proficient in Microsoft Office products. Ability to read, write, speak, understand or communicate in English sufficiently to perform the necessary functions of this position. Ability to consistently comprehend, retain and execute written, verbal and demonstrated directions, explanations and guidance. Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management. EDUCATION AND EXPERIENCE High School Diploma or Equivalent Required PHYSICAL REQUIREMENTS & WORKING CONDITIONS Must be able to sit, walk or stand for extended periods of time without difficulty. Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays. Must be able to obtain and keep a License issued by the Maryland State Lottery Agency required of all Gaming establishment employees. OCEAN DOWNS CASINO Ocean Downs has been delivering exceptional entertainment experiences in Maryland's Eastern Shore region, combining horse racing, casino gaming, live events, and dining-all in a community-focused setting that celebrates the spirit of Eastern Shore hospitality. All qualified applicants and employees will receive consideration for employment, promotion, or other employment opportunities without regard to: race, color, religion, sex (including pregnancy), age, national origin, marital status, sexual orientation, gender identity, genetic information, military status, or disability. Work With Us Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision. Already Work Here? Here's a link to apply internally: Employee Login