Global Client Operating Officer (GCOO), MD (Boston)

Job DescriptionState Street Corporation (NYSE: STT) is one of the world's leading providers of financial services to institutional investors, including investment servicing, investment management and investment research and trading. With about $47 trillion in assets under custody and administration and over $4 trillion in assets under management as of December 2024, State Street operates in more than 100 geographic markets worldwide, including the US, Canada, Europe, the Middle East and Asia. Clients include mutual funds and other collective investment funds, corporate and public pension funds, global hedge funds, and global banking organizations as counterparties to trading businesses. Founded as a bank in 1792 in Boston, Massachusetts, State Street employs about 50,000 people.Across the globe, institutional investors rely on State Street to help them manage risk, respond to challenges through solutions, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged professionals are essential to our success.Our commitment to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It’s also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You’ll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us.Why this role is important to usYou will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.Position OverviewIn coordination with the Client Executive, the GCOO role will ensure STT delivers consistent global service excellence and drive transformation changes that aligns with the client’s strategy. This role will be responsible for providing global client oversight from a service and delivery perspectivePrimary ResponsibilitiesLeadership Create a culture in which people want to do their best and feel an urgent need to improve process and delivery for clientsEffectively manage staff on both direct and virtual teams by driving GCOO / Client mission; create opportunities for emerging talent to move into stretch assignments; proactive succession and development planning with a focus on service resiliency via training, cross-trainingAdvance the team’s collective knowledge and effectiveness by bringing insights and solutions to the team and ensuring sustainable best practiceSet an example of team building to the broader State Street organization, particularly with the Global Services and Global Delivery organizationsDeliver Service Excellence Create a seamless, integrated operating model across product jurisdictions and operating centresRepresent an internal and external point of escalation, across all business lines that serve the client, for unresolved service itemsAct as proactive internal leader on ways to optimize our end-to-end client service delivery to deliver client outcomesActive Global Governance Provide an overarching global governance and framework to enhance locally delivered service solutions through support of Client Account PlansOversee regular local and global service reviews with the clientSpearhead monthly internal and external meetings to review KPI’s, key issues, and forthcoming new products/asset classesAccountability for Client Satisfaction on Service and Delivery Focus on specific action items related to global service delivery and resolving service issuesCreate a unique operational value that defends and grows the book of business with the clientCommercial Excellence In conjunction with the Client Executives, identify new business opportunities and partner to formulate and deliver our value proposition – focus on foundational, higher margin solutionsMeasure year over year client p/l’s and identify and facilitate as necessary revenue improvement opportunities and expense improvements Measure losses and review opportunities for improvementBuild the Future Proactively engage with State Street product management to lend a client perspective towards new product developmentEngage with the client on needs and capabilities specific to new regulation, product development, and other solutions establishing an early adopter advantage for State Street.Drive implementation of the Front to Back service model - the Front to Back model for this specific client GCOO role will be used as the basis and blueprint for other Front to Back clients. Actively driving and working across all of the service providers within Alpha and State Street to bed down the standard service model and ensure a well understood, documented and repeatable model for the organization to follow.Job Requirements and Minimum QualificationsA minimum of 12+ years of services operations and client experience is preferred.4 year undergrad, MBA preferredTrack record as a COOGlobal Experience preferredMultiple business line experience preferredSalary Range: $170,000 - $267,500 AnnualThe range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.For a full overview, visit .About State StreetAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.Discover more information on jobs at StateStreet.com/careersRead our CEO StatementJob Application Disclosure:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.SummaryLocation: Boston, MassachusettsType: Full time