IT Support Technician - Onsite

CRG

IT Support Technician - Onsite

1 yr renewable contract with possible option to hire for an onsite IT support technician with 2-3+ years' experience. The ideal candidate will have A+ or Net+ or other IT certifications and/or IT Degree. This is working onsite in Mooresville, NC - normal working hours M-F 8-5pm.
We offer discounted health/dental benefits after 90 days and 401k with matching with quarterly signups, pay biweekly and have direct deposit.

IT Technical Support

Provide Hardware/Peripheral Warehousing services (onsite).
Provide asset management for the new laptop and equipment that is rolled out to end-users. Also manage the receiving of the returned IT equipment.
Work with ServiceNow ticketing system, deploying IT equipment to End-users.
Perform tracking and documentation by entering details of problems, status of service requests, and resolutions into the company incident management system.
Monitor resolution of problems to achieve closure and provides status updates to employees and technical support team.

Utilize current software, equipment, and tools to, track, inventory, and move computing equipment.
Perform returned equipment cleaning and inspection.
Perform asset tracking process as directed by client.
Provide Customer order fulfillment as directed by client.

Computing Equipment Refresh

Provide Equipment replacement for computing devices weekly as directed by Client's Computing Refresh process.
Receive/clean/prepare/ship/return for donation or disposal old equipment.
Complete Asset management process.

* Requires a Criminal background check be completed - passed (No felonies or misdemeanor convictions with theft or violence). Client has a drug free and smoke free campus environment. Candidates should have their own reliable transportation to get to and from work.

Category Code: JN008
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Vacancy posted 2 days ago

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