Customer Care / Designer

Lush Banners®*, a fast-growing custom trade show and display products eCommerce company is seeking creative & caring candidates to join our team. We pride ourselves on our innovative industry position, customer-oriented culture and growth focused, open & honest work environment. We value our team members by can-do attitude, talents and contributions. The ideal candidate for this position has a passion for Graphic Design and take Customer Experiences very seriously. We’re still small enough that you’ll make a huge difference, and creative enough to keep you challenged! For more business info, please visit our website Job Description

THE POSITION

This position is Long-term and Full time: We are looking for candidates in this position for 3+ years. You will work in a fast spaced office environment and communicate directly with customers daily. Growth opportunities: You will work for a fast-growing eCommerce company with plenty of career advancement opportunities: Senior Designer, Supervisor, Manager even Partner, based on your job performance, capabilities, talents, and ambitions.

JOB PERKS:

Job stability Open & honest work environment Medical, dental, and HSA benefits Paid vacation Friendly managers who prefer not to micromanage Friendly and engaging co-workers Ongoing education and training Good opportunities for growth Fairly casual dress Quiet office location

PRIMARY RESPONSIBILITIES

Assist customers to create printing artwork files as required. (Comprehensive on job training will be provided.) Check Artwork file quality, correct defects and provide proof to customers. Follow up sales leads and provide solutions. Answer incoming phone calls, online chat, and email inquiries. Timely Packing and shipping of packages as required. Monitor turnaround, Resolve product or service problems in time. Identify and resolve customer satisfaction issues.

OTHER RESPONSIBILITIES

Seasonally assist websites, marketing or sales tasks assigned by supervisor. Help to create templates, pictures, and videos of products. Help to update websites products listing and social medias contents. Periodically provide suggestions to improve products and service quality. Recommend potential products or services to management by analyzing customer needs. Establish and maintain effective team relationships. Adhere to all company policies, procedures and business ethics codes. Establish and maintain effective team relationships. Qualifications

EXPERIENCE REQUIREMENTS

Must have a positive, "can-do" attitude, eager to learn and grow. Must be highly organized, strong multi-tasker and great attention to details. Good Adobe Photoshop and Illustrator skills is required. Can multi-task and perform well in a fast-spaced office environment. 1-2 years customer service, sales and marketing, and/or customer retention experience is preferred. Experiences in marketing /advertising, trade show exhibits, sign installation, print shop or graphic design is a plus.

TYPICAL PHYSICAL DEMANDS

Ability to lift 50 or more pounds. Flexibility to stand or lean over a waist-high table to inspect, install or pack packages. Additional Information

• Lush Banners® is a registered trademark of Bevo Park Holdings, LLC
• * Background check, aptitude, psychological, skills and drug test are mandatory during the hiring process.

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