Franchise Operations Consultant

Field Operations Consultant

Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change, Meineke Car Care Centers, Maaco, 1-800-Radiator & A/C, Auto Glass Now, and CARSTAR. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.

Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad for careers, for dreams, and for people driven to do great things.

Every day, we fuel the pursuit for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.

Performance matters. We take pride in it. We own it. We show up for one another and for our communities.

Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible together.

Job Description:

The Field Operations Consultant provides world-class support to Franchisees and Center Managers and effective coaching to meet or exceed Sales, Car Count, and Customer Experience metrics. Be a subject matter expert on the Meineke Model to improve franchisee performance and profitability, while protecting Meineke's brand image, service, and quality standards.

How You Will Own It:

• Achieves position goals, timelines, and KPI metrics through coaching all franchisees in a geographic territory (East/Central US)
• Center support through in-center visits and virtual coaching sessions (60%+ travel required)
• Conduct market meetings and peer-to peer focus groups to deliver training on company initiatives that impact performance and increase engagement
• Utilize observations and data driven insights to provide directional coaching to improve sales, production, quality, and customer experience improvements
• Utilize available reports and tools to improve gross profit, reduce expenses, and maximize EBITDA to improve franchisee profitability.
• Document all activity in FranConnect, including but not limited to additional Meineke Operations tracking, Center Visit, and Virtual Coaching Forms within 48 hours of all franchisee contact occurrences.
• Interfaces with all support departments to ensure timely and accurate responses to franchisees needs and questions that ensures franchisee satisfaction
• Focus on strategic and tactical processes to improve the center's customer experience through measurable systems.
• Provides oversight to ensure franchisee compliance to brand obligations for quality, image and service and escalates as needed.
• Complete annual certification, visits and action plans, to achieve system- wide benchmarks, determined annually
• Attend Meineke Annual Convention and drive franchisee attendance to the event, participate in Meineke Operations & Training meetings and any other corporate organized events as needed.
• Effectively demonstrating, coaching, observing, evaluating, analyzing and training all aspects of the Meineke Operating system through coaching methodology.
• Building trust through respectful communication and dedication, to gain a positive coaching relationship with franchisees and key Managers.
• Creation, use and delivery of appropriate communication and technologies (via video, PowerPoint, excel, webinar, L&D platform, BI tools, etc.) to maximize communication with franchisees and employees with respect to operations plans, strategies, projects, tools and technologies.
• Communicate and implement new/current company initiatives.
• Responsible for ensuring the timely, and accurate reporting for the territory
• Understand and deliver the obligations within the franchise agreement.

What You'll Bring:

• 7 years Automotive experience in sales, service, or operations
• 2 years of multiunit management experience a plus
• Strong analytical, communication, and presentation skills
• Ability to influence and implement positive change to drive the best result for the company
• Knowledge and understanding of point of sales systems and other software solutions.
• Understanding and ability to use Microsoft office suite, Smartsheet, and Google docs is preferred.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Position Location: Ohio

Compensation Range: $66,500.00 - $118,800.00

Compensation Frequency: Annual