Infrastructure Support Senior Analyst - AU Citizen

About the Role We are looking for an experienced Infrastructure Support Senior Analyst to join our managed services team, supporting critical client environments across enterprise infrastructure platforms. In this role, you will be responsible for operating, maintaining, and optimizing infrastructure environments, ensuring high availability, performance, and rapid resolution of incidents. Key Responsibilities Provide L2/L3 infrastructure support across production, Dev/Test, and pre‑production environments Lead and support a team of infrastructure analysts and coordinators Perform incident triage, root cause analysis, and resolution Participate in CAB reviews, escalations, and major incident management Collaborate with client teams to design infrastructure solutions Monitor infrastructure performance and identify improvement opportunities Support Windows administration and patching Maintain technical documentation Ensure adherence to ITIL‑based processes Skills & Experience Strong Windows Administration & Patch experience Expertise in VMware, Azure, and AWS Knowledge of Windows & Linux OS Scripting skills (Terraform, Python, Bash, PowerShell) Experience with infrastructure monitoring tools Preferred Skills ITIL v4 certification Managed services experience Automation and Infrastructure‑as‑Code exposure Ability to develop proofs of concept Additional Requirements Security Clearance Requirement: Candidates must be Australian Citizens with an active security clearance. On‑call and Shift Expectations Our positions are primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after‑hours deployment activities as needed. Benefits of Working at Accenture 18 weeks paid parental leave Long & short‑term career break opportunities Structured career development program Local and international career opportunities Certified as a Family Inclusive Workplace™ Flexible Work Arrangements — around Accenture’s Truly Human ethos and commitment to supporting the health and wellbeing of our people Proud to be in the top 3 of last year’s Diversity & Inclusion Index Equal Employment Opportunity Statement for Australia At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry. We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please contact us at View email address on click.appcast.io or call View phone number on click.appcast.io. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement. #J-18808-Ljbffr Ultimate.ai