Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Health insurance
• Flexible schedule
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2019 and currently lead a team of six. Before becoming an agent with State Farm, I spent a few years working in other State Farm offices after college while also running a small music business. Ive always had an entrepreneurial mindset and knew I wanted to build something of my own.

Outside of work, Im passionate about music and play several different instruments. Im also married with two kids, and we love traveling together as a family whenever we get the chance.

Our agency offers health benefits, PTO, paid holidays, licensing reimbursement, and performance-based incentives that can earn team members additional days off. We believe in rewarding hard work and creating an environment where people can grow while still maintaining balance outside of work.

Our culture is highly focused on coaching, development, and continuous improvement. We regularly role play, celebrate wins, discuss areas for growth, and hold monthly one-on-one meetings to help everyone continue progressing. Im looking for someone who is a strong listener, detail-oriented, driven, and able to problem solve independently.

The ideal candidate has grit, can handle a high volume of daily calls, and has long-term goalspossibly even agency ownership down the road. If youre motivated to grow, eager to improve, and want to build a meaningful long-term career, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Chase Bradley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Make outbound calls to customers who have requested insurance quotes, building relationships, identifying needs, and recommending appropriate coverage options.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.