Front Desk Reception Agent

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Front Desk Receptionist

Reports to: Guest Services Manager

Supervises: None

Classification: Non-Exempt

Job Summary

Assist members and guests in all front office-related areas in an efficient, courteous, and professional manner that maintains high standards of service and hospitality.

Essential Functions

Leadership

• Promotes a positive work culture.

Guest Procedures/Technology

• Registers owners and guests and complies with special requests whenever possible.
• Coordinates room status updates by notifying Housekeeping of all check-outs, late check-outs, early check-ins, special requests and part-day rooms.
• Operates room key system and front-office equipment including the telephone, printer, and computer systems.
• Uses proper telephone etiquette.
• Knows daily activities and meetings taking place in the club.
• Processes mail, packages, and messages.
• Reports unusual occurrences or requests to the Reception Manager.
• Maintains the cleanliness and neatness of the front desk and lobby areas.
• Monitors room status information.
• Knows room locations and types of rooms available.
• Follows procedures for issuing and closing safe deposit boxes used by members and guests.

Other Functions

• Uses suggestive selling techniques to promote other services of the club.
• Performs other appropriate tasks assigned by the Reception Manager.
• Knowledge of and ability to perform required roles during emergency situations.
• Follows proper credit, cash, checking, and cash-handling policies and procedures

Education and/or Experience

• High school diploma, GED equivalent or higher preferred.

Physical Demands and Work Environment

• Occasional bending, stooping, lifting, and pulling.
• Frequent sitting, walking, and standing for long periods of time.
• Continuous repetitive actions.
• Must be able to see the computer screen, paperwork, etc.
• Must be able to lift and carry 50 pounds.

This is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. May perform other duties as assigned.

Full-time benefits include Health, Dental, Vision, Life Insurance, Paid Time Off, and Sick Pay.

All Employees Receive the Following Benefits:

• Potential Housing
• 401k
• 60% Discount on RFTA Bus Passes
• Restaurant Discounts
• Retail Discounts
• Free On-Site Parking
• Employee Meal, Golf, Tennis, and Gym Usage
• Employee Wellness