Lakeway RX Tech - Pharmacy Tech - Full Time

H-E-B Pharmacy Technician

As an H-E-B Pharmacy Tech, you'll work in a team environment, helping ensure we exceed patient expectations while delivering excellent, accurate, and efficient services. Key responsibilities include pharmacy operations, compliance, and qualifications.

Pharmacy Operations:

• Role models superior customer service and service standards
• Promotes and embodies "Greet, Ask & Thank" and H-E-B telephone strategies
• Manages exception station; solves third-party issues
• Receives and processes written prescriptions from customers using RxEVO; verifies complete patient information to input into the computer system; processes third-party prescriptions; manages adjudication review
• Coordinates Rx screening events, flu shot scheduling, immunization scheduling, and future events; may be responsible for other Professional Services activities as required
• Maintains H-E-B Rx screener status; participates in screening events
• Assists with Pharmacy operations-related tasks (e.g., responding to recalls, offsite record storage, DSD reconciliation, out-of-date / dead stock returns, department communications, and others as needed)
• Orders and manages inventory; processes invoices daily, on a timely basis
• Reviews Warehouse and DSD orders
• Checks deliveries for accuracy; notifies H-E-B / DSD vendor of discrepancies; makes necessary adjustments
• Maintains automated prescription processing equipment (e.g., Kirby Lester, ScriptPro, etc.), including calibration, maintenance, stocking, proper report execution
• Applies computer troubleshooting and prescription application overview
• Processes RxIMS reports (count compliance, no location inventory, order overrides, etc.)
• Performs other assigned duties

Compliance:

• Performs prescription assembly (with Kirby Lester, ScriptPro, and other tools); hand-counts controlled medications; measures liquids; reconstitutes antibiotics; verifies / labels prescriptions by 7-point check
• Ensures privacy / confidentiality of Personal Health Information (PHI) as required by HIPAA; ensures proper procedures are followed related to prescription delivery to a patient
• Ensures compliance with Central Fill check-in procedures
• Participates in / ensures Pharmacy Partner compliance with ORT, 5-S, and Pharmacy Standards Review
• Ensures proper return to stock (RTS) procedures are followed; responsible for organization / presentation of pharmacy shelves
• Participates in / supports Pharmacy Manager in facility and office maintenance and upkeep; ensures 5-S compliance

Qualifications & Key Requirements:

• Age Requirement: 18+
• Work Experience: 3+ years Pharmacy experience (preferred) - Preferred 1+ years Experience as an active retail Certified Pharmacy Technician - Required
• Experience working in a fast-paced environment - Required
• Knowledge/Skills/Abilities:
• Working knowledge of all pharmacy-related management tasks and H-E-B RxEVO system - Required
• Knowledge / understanding of H-E-B Pharmacy Standard Operating Procedures (SOPs) - Required
• Advanced communication skills; advanced telephone etiquette - Required
• Intermediate computer skills, including MS Office, Windows, and H-E-B related systems / applications (e.g., RxEVO, RxIMS, PartnerNet, Workforce Manager) - Required
• Mathematical skills, including calculating measurements - Required
• Ability to manage multiple priorities and shift focus between tasks - Required
• Ability to maintain composure in high-stress situations - Required
• Ability to work with little direct supervision; self-starter - Required
• Welcomes working in a team-oriented environment and is open to cross-training - Required
• Education: HS Diploma or GED or equivalent - Required
• Licenses/Certifications:
• Active State of Texas registration as certified pharmacy technician (CPhT); maintain certification with 20 hours of continuing education every 2 years; recertify 60 days prior to expiration date - Required
• Certification as an H-E-B Pharmacy Technician - Required
• RxEVO certification - Required
• Successful completion of all required training (e.g., H-E-B Screener certification, Advanced Cash Register (ACR), HIPAA, FWA, MethGuard, Diversity, Company orientation, applicable modules for Pharm Tech and PCR, etc.) - Required
• Physical Demands & Working Conditions:
• Function in a fast-paced, retail, office environment
• Work rotating shifts to meet business needs (includes nights and weekends)
• Stand for extended periods (up to 12 hours)
• Regularly lift 30 lbs or more
• Use arms / hands in repetitive motion that require hand / finger dexterity
• Meet specific vision requirements for this job, including close vision and color vision