HELP DESK ANALYST
Roses Discount Stores
Job Title
Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice Presidents, Special Projects teams, Trainers, and all corporate office personnel.
Responsibilities include:
- troubleshooting hardware, software, and network issues.
- documenting and tracking incidents.
- coordinating with internal departments to ensure timely resolution
- maintaining a high level of professionalism and service quality in all interactions.
Qualifications for this position include:
- Up to one year of related experience
- Demonstrated proficiency with Windows software
- Good communication and analytical skills
- Ability to work rotating shifts
- High School diploma or GED
- Understanding of Variety's cash register systems a plus
Behaviors
Considered a thought leader on a subject
Works well as a member of a group
Shows intense and eager enjoyment and interest
Devoted to a task or purpose with loyalty or integrity
Motivations
Inspired to perform well by the completion of tasks
Inspired to perform well by the ability to contribute to the success of a project or the organization
Education
High School or better.
Experience
Up to one year of related experience
Vacancy posted 3 days ago
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