IT Support Technician

Titan Tech is a Managed Service Provider (MSP) supporting small and medium-sized businesses across Cincinnati and Northern Kentucky. We're growing and looking for an IT Support Technician to join our team. Pay: $22–$30/hr, based on skills and experience · Full-time · In person (Mason, OH) What you'll do Provide Level 1–3 IT support for our clients, mostly remote from our Mason office with occasional on-site visits Troubleshoot hardware, software and network issues across Windows, Microsoft 365, and Active Directory / Entra ID Work on IT projects: PC deployments, server upgrades, cloud migrations, office moves and network build-outs Configure and support firewalls, VPNs, switches and wireless networks Keep clear documentation of client environments, fixes and project work What we're looking for 2–5 years in IT support (MSP or help desk experience is a big plus) Solid computer and network troubleshooting skills Strong customer service and the ability to explain fixes in plain English Experience with tools like NinjaOne, ConnectWise Control (ScreenConnect), Veeam, SentinelOne, Huntress and a ticketing platform is a plus Certifications (CompTIA, Microsoft, Cisco, etc.) are a plus Nice to have: camera systems and access control, structured cabling and conduit work, power tools and scissor lifts Requirements Valid driver's license, reliable vehicle and insurance Able to pass an FBI background check with fingerprinting Able to join our after-hours on-call rotation (about once every six weeks) Able to commute to Mason, OH What we offer Health and dental insurance 401(k) with match PTO: 2 weeks in your first year, 4 weeks after that Parental leave Yearly performance-based bonus Financial planning assistance Paid training and certifications Benefits begin after 90 days of employment. #J-18808-Ljbffr Titan-Tech