Snowboard Rental Lead

Snowboard Rental Lead

Assists supervisor with the day-to-day operations of the Snowboard Rental Shop. This includes safe and courteous service to resort guests and staff with timely and accurate issuance of rental equipment while also providing a smooth payment process.

Duties and Responsibilities are (but not limited to):

1. Oversee responsibility for assisting guests to help pick out the appropriate size of equipment based on current methodologies.
2. Oversee responsibility for adjusting bindings to proper settings based on rental agreement information.
3. Must verify all signatures and initials on liability release forms including proper signatures for minors.
4. Oversee tuning and waxing of rental equipment.
5. Tender sales of credit cards while giving back appropriate receipts.
6. Data entry into computerized rental equipment system.
7. Running reports, cashing out, and balancing drawer at the end of the day.
8. Assist guests with information about various rental, lift and ski school options.
9. Contribute to team effort by participating in job sharing, assuming responsibility for the cleanliness of the resort and safety of guests and employees; participating in safety meetings; accepting diverse assignments; maintain a positive and friendly attitude and demeanor in all internal and external interactions.
10. Meet service level objectives and department goals as set forth by immediate supervisor.
11. Flexible working hours.

Responsibilities to safety: 1. Protect the safety of self, co-workers, and Sierra-at-Tahoe Resort guests at all times. 2. Report any potentially harmful equipment or situations to the immediate supervisor without delay. 3. Report safety-related accidents and incidents at once to immediate supervisor. 4. Follow all company and department safety policies and procedures. 5. Operate equipment in a safe manner that will not lead to injury of yourself or others.

Supervisory responsibilities: In immediate supervisor's absence, supervises 15 to 30 employees in the Rental Shop Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or experience: High school diploma or general education degree (G.E.D.); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.

Mathematical skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, licenses, registrations: Resort certification on any necessary equipment.

Physical demands: While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds.

Work environment: While performing the duties of this job, the employee is regularly exposed to guest/employee interaction, moving mechanical parts and outside weather conditions. The noise level in the workplace is usually moderate.