Senior Operations Manager

Senior Operations Manager

Location: Smyrna, TN Position Type: Full-Time-Permanent position Reports To: Vice President of Operations Compensation: $130K Base Salary + up Plus Bonus eligibility

We are seeking a dynamic, results-driven Senior Operations Manager to lead critical distribution, inventory, procurement, and supply chain functions. This role offers an exciting opportunity to influence operational strategy, drive continuous improvement, and lead high-performing teams that support billions of dollars in product movement annually. The ideal candidate is a proven operations leader with strong analytical skills, exceptional people leadership abilities, and a passion for delivering outstanding service while maximizing operational efficiency.

Position Summary

The Senior Operations Manager is responsible for overseeing large-scale distribution center operations, inventory management, procurement execution, workforce leadership, and supply chain performance. This position will lead cross-functional teams to ensure operational excellence, achieve service-level objectives, optimize inventory investments, and support the organization's long-term strategic goals.

Key Responsibilities

• Operational Leadership
• Direct day-to-day operations across distribution, inventory, and supply chain functions.
• Develop and execute operational strategies that improve productivity, service levels, and profitability.
• Ensure operational processes are aligned with company objectives and customer expectations.
• Lead continuous improvement initiatives focused on efficiency, quality, and cost reduction.
• Inventory & Supply Chain Management
• Oversee inventory planning, replenishment, forecasting, and inventory control processes.
• Monitor key performance indicators including inventory turns, fill rates, service levels, shrink, salvage, and days-on-hand.
• Partner with procurement, merchandising, transportation, and vendor partners to optimize inventory flow.
• Identify and mitigate supply chain risks while developing proactive solutions to maintain product availability.
• Leadership & Talent Development
• Lead, coach, and develop managers, supervisors, and operational teams.
• Build a culture centered on accountability, collaboration, innovation, and operational excellence.
• Participate in recruiting, succession planning, employee development, and performance management programs.
• Foster employee engagement and create opportunities for professional growth.
• Financial & Performance Management
• Manage operational budgets and departmental expenses.
• Analyze operational data and financial metrics to identify opportunities for improvement.
• Develop action plans to achieve service, productivity, and profitability goals.
• Present performance updates and strategic recommendations to executive leadership.
• Strategic Planning
• Drive long-term operational initiatives that support company growth and scalability.
• Lead cross-functional projects focused on automation, process improvement, and operational transformation.
• Collaborate with senior leadership to establish annual business objectives and operational priorities.
• Support organizational change management efforts and strategic initiatives.
• Vendor & Customer Partnership
• Strengthen relationships with suppliers, transportation partners, and internal stakeholders.
• Collaborate with vendor partners to improve inbound performance, service levels, and supply chain efficiency.
• Ensure customer expectations are consistently met through exceptional operational execution.

Qualifications

Bachelor's Degree in Business, Supply Chain Management, Operations Management, Logistics, or related field preferred. 7+ years of progressive leadership experience in operations, distribution, supply chain and inventory management. Demonstrated success leading large teams in fast-paced operational settings. Strong understanding of inventory planning, procurement, forecasting, and distribution operations. Advanced analytical and problem-solving capabilities. Experience managing operational budgets and performance metrics. Proficiency in Microsoft Office Suite and enterprise resource planning (ERP) systems. Excellent communication, leadership, and organizational skills.

Preferred Experience: Retail supply chain, food distribution, consumer products, or large-scale logistics operations. Lean, Six Sigma, or continuous improvement methodologies. Multi-site operational leadership experience.

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