Business Office Associate

Wilkinson Residential Health Care Facility , a well-established skilled nursing facility in Amsterdam NY is seeking a dynamic, results-driven Business Office Associate to join our team. We are dedicated to providing high-quality, compassionate care and offer a competitive, supportive, and collaborative work environment .

Business Office Associate

Position Summary

The Business Office Associate is responsible for supporting the financial operations of the facility by working closely with residents, families, insurance companies, and government agencies to ensure accurate billing and timely payment for services rendered. This position plays a critical role in maintaining resident accounts, assisting with Medicaid application processes, and providing exceptional customer service to residents, families, and staff.

Essential Duties and Responsibilities

• Collaborate with residents, families, insurance companies, and responsible parties to ensure timely payment of resident accounts.

• Process and post cash receipts, payments, and adjustments accurately and in a timely manner.

• Review and reconcile monthly resident statements and account balances.

• Follow up on outstanding balances and assist with collections in a professional and customer-focused manner.

• Work directly with county agencies and residents' representatives to obtain and submit required documentation for Medicaid eligibility and application processing.

• Monitor Medicaid pending cases and maintain communication with counties to ensure applications are processed successfully.

• Assist families and responsible parties in understanding financial obligations, insurance coverage, billing statements, and payment options.

• Provide exceptional customer service by responding to inquiries regarding resident accounts and financial matters.

• Work collaboratively with Admissions, Social Work, Nursing, and other departments to ensure residents and families receive accurate and timely financial information.

• Maintain accurate financial records and documentation in accordance with facility policies and regulatory requirements.

• Ensure confidentiality of resident financial information and comply with HIPAA regulations.

• Assist with audits, reporting, and other Business Office functions as assigned.

Qualifications

Education

• High School Diploma or GED required.

• College degree preferred.

Experience

• Previous experience in healthcare billing, business office operations, accounts receivable, customer service, or long-term care preferred.

• Knowledge of Medicaid, Medicare, managed care, and insurance billing processes preferred.

Skills and Abilities

• Strong customer service and interpersonal skills.

• Excellent verbal and written communication skills.

• Ability to work effectively with families, insurance providers, county agencies, and interdisciplinary teams.

• Strong organizational skills with attention to detail and accuracy.

• Proficiency in Microsoft Office, including Outlook, Word, and Excel.

• Ability to manage multiple priorities and deadlines in a fast-paced healthcare environment.

• Knowledge of healthcare reimbursement and Medicaid application processes preferred.

Working Conditions

• Office environment within a healthcare facility.

• Frequent interaction with residents, families, staff, insurance companies, and government agencies.

• Regular use of computers, telephones, and office equipment.

  • Job Type: Full-Time

  • Schedule: Monday–Friday, Day Shifts

  • Work Settings: On-site

  • Specialty: Billing practices, Medicaid applications, census changes

Performance Expectations

• Maintain accurate and timely resident account records.

• Provide exceptional customer service to residents and families.

• Ensure efficient follow-up on outstanding balances and Medicaid pending accounts.

• Promote effective communication between residents, families, and facility departments regarding financial matters.

• Demonstrate professionalism, reliability, confidentiality, and teamwork at all times.

Compensation and Benefits

We are committed to being a top-paying facility and providing a rewarding professional environment.

• Compensation: Competitive pay ranging from $20-23/hour

• Financial Future: Retirement options with generous company matching

• Health & Wellness: Health plan, Dental, and Vision insurance

• Growth: Professional development opportunities

• Time Off: Generous Paid Time Off (PTO) and paid holidays

• Work Culture: Frequent employee appreciation events and a supportive, collaborative, and friendly professional atmosphere with a GREAT leadership team

  Equal Opportunity Employer (EOE): Wilkinson Residential Health Care Facility is an EOE. We are committed to providing an inclusive and welcoming environment for all applicants and do not discriminate based on legally protected characteristics.