Patient Services Specialist 1 Float Pool (Northwest Texas Region)

Patient Services Specialist 1 Float

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

The Patient Services Specialist 1 Float, with direct oversight, provides administrative help in a physician's office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.

Float Position Requirement

This is a float position that provides coverage and support across multiple clinic locations within the Northwest Region. Team members in this role should be comfortable working at different clinics based on business needs, staffing requirements, and patient volumes. Significant local travel is required between locations, including but not limited to Highland Village, Trophy Club, Roanoke, Irving, and other Northwest Pod clinics. Work schedules and assigned clinic locations may vary from week to week, and candidates must have reliable transportation and the flexibility to travel to and work from any designated clinic within the region.

Note: This position does not have a single home clinic and requires the ability to adapt to different teams, providers, and clinic environments while maintaining excellent customer service and patient care standards.

Essential Functions of the Role

• Serves as a float pool resource to various clinics within designated, local region.
• Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
• Assists with patient registration duties by collecting and verifying insurance information.
• Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas.
• Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer utilizing appropriate codes.
• Generates daily payment reports and verifies cash drawer against report.
• Provides accurate patient, medical, financial, or procedural information to patients or approved outside entities. May need to discuss financial arrangements with patients.
• Receives and directs phone calls. Assists patients and other visitors. Responds to routine inquiries about practice services and hours of operation.
• Ensures any patient complaints are handled appropriately.
• Assists with medical records duties as requested.

Key Success Factors

• Able to travel regularly to various clinics within designated, local region and complete duties within scope as assigned.
• Good listening, social, and communication (oral and written) skills. Professional, nice, and respectful telephone etiquette. Able to adjust communication style for different audiences.
• Caring listener, delicate, upbeat, optimistic, articulate, gracious and tactful.
• Able to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Able to calm upset patients in a composed and professional demeanor.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to detail and accuracy.
• Relaxed working in a fast paced, constantly changing and stressful environment.
• Consistently demonstrate professionalism, empathy, and a patient-first mindset when addressing questions, concerns, and requests.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Less than 1 Year of Experience