Software Engineer

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Docusign is looking for Software Engineers to join our development team in San Francisco. This position will be part of a team working on Docusign's Unified Experiences. The team is focused on delivering reusable end-customer experiences to internal Docusign teams and external developer experiences, including related App Model configurations. A key area of focus for this team is building and integrating secure, scalable Identity Verification (IDV) experiences and APIs that power how customers verify identities as part of their agreement workflows. This position requires strong critical thinking skills, the ability to quickly understand existing systems, and experience working in agile environments. The individual will primarily be building for developers, so an understanding of the developer ecosystem and empathy for developers are important. You will collaborate closely with product, security, and platform teams to design IDV flows, integrate with IDV providers, and ensure that identity data is handled securely and compliantly. If you have these qualities and a passion for building high-quality experiences that make it easier for customers to manage their agreement and identity verification processes, we'd love to talk to you.

This position is an individual contributor role reporting to the Senior Manager, Engineering.

Responsibility

• Think about how to solve problems at scale

• Develop high-quality, ship-ready code covered by a full test suite

• Design and develop component-based, scalable user interfaces and core functionality that enable customer administrators to build simple business processes without coding expertise

• Design and implement secure, resilient backend services and APIs that power identity verification (IDV) flows, including orchestration of document verification, risk checks, and decisioning

• Integrate with third-party IDV/document verification providers and internal identity services, handling webhooks, asynchronous workflows, error handling, and monitoring

• Work with Product Management and other developers to understand and translate product requirements into design requirements and provide development estimates, with a focus on high-assurance IDV use cases and user journeys

• Collaborate as part of a cross-site development team to drive design, implementation, testing, and release of products

• Partner with security, privacy, and compliance teams to ensure IDV experiences meet data protection, encryption, access control, and auditability standards for handling sensitive identity data

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor's or Master's degree in Computer Science, Electrical Engineering, Information Systems, Informatics, or equivalent

• Experience working with JavaScript/TypeScript, React/Redux, or other modern programming languages

Preferred

• Experience with the full software development lifecycle, including version control (Git), CI/CD pipelines, testing, and regional cloud deployments

• Experience debugging high-priority production issues

• Experience working in an Agile/Scrum environment

• Excellent verbal and written communication skills

• Ability to work in a dynamic, fast-moving environment, prioritize work, and manage time effectively

• A passion for learning new software technologies

• Experience designing and building secure, high-availability backend services and APIs for critical workflows, ideally involving identity, authentication, or fraud/risk systems

• Experience with identity verification (IDV), KYC, or document verification flows, including integrating with third-party IDV providers and building rules/decisioning workflows

• Experience handling sensitive PII and identity data in compliance with security and privacy best practices (encryption in transit/at rest, access controls, data retention, audit logging)

• Experience building or integrating user-facing flows for verification, such as document upload, selfie capture, or guided step-up verification in web or mobile applications

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $104,900.00 - $161,975.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $99,000.00 - $144,200.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at View email address on click.appcast.io.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at View email address on click.appcast.io for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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