Field Service Technician

Job Description

Job Description

LOCATION: Onsite Sterling, IL

ABOUT THE POSITION:

The technician ensures proper installation and operation of designated Astec products including installation, commissioning startup, training, maintenance, troubleshooting and repair. Technicians will consult with engineering to analyze and remedy problems and to train the customer employees in proper maintenance and operational tasks for maximum efficiency and customer satisfaction.

Deliverables & Responsibilities

· Perform installation under the direction of more experienced employees.

· Maintains positive and professional attitude with customers.

· Accountable for proper start up, operation of all electrical, electronic/control systems, and mechanical components, proper sequencing/Interlocking, and proper calibration, and applications of each of these systems

· Conducts operator skills training for selected customer employees including but not limited to start­ up sequence, troubleshooting, electrical and mechanical basics, and control systems operations.

· Generates written field service reports for daily activities; submit reports as required.

· Coordinate and communicate with Astec sales, engineering, and manufacturing groups for product or process issues, including warranty, design recommendations, and reporting of any/all damage to equipment during shipment or installation.

· Work closely with the Functional Leadership, Product Support Managers, and Office Support Staff to ensure accurate service reports, and associated billing.

· Be available for emergency dispatch; 7 days a week, 24 hours a day to support our customers and staff.

To be successful in this role, your experience and competencies are:

· High school diploma or general education degree (GED); some previous work-related experience is a plus; or a combination of education and experience equivalent as deemed sufficient by management.

· Minimum 0-2 years’ experience in construction, manufacturing, or related fields

· Prefer 0-2 years of experience in the HMA, Concrete, or Combustion Industries

· Knowledge of electrical and electronic circuits

· Ability to read and understand mechanical, electrical, and electronics blueprints and designs.

· Knowledge of circuitry, pneumatic, hydraulic, and other power transmission equipment

· Willingness and ability to travel extensively domestically and internationally at a moment's notice.

· Excellent communication skills, both oral and written

· Basic arithmetic skills, computer skills (Windows, Microsoft Office, Concur, and all IPS Control Systems)

· Strong analytical skills

· Capable to manage conflict and resolve issues most positively for all parties concerned.

· Experience in working alone, or in a small group and being comfortable with independence on the job.

· Maintain positive, cooperative working relationships by working, acting, and communicating with various personalities getting along with customers, vendors, co-workers, and management working both individually and as part of a team.

· Written communication, technical reports, and logbooks must be at a high level of proficiency. Ability to stay productive with little supervision.

Supervisor and Leadership Expectations: None

This position requires extensive travel throughout the United States and internationally based on customer and business needs. Travel may occur on short notice and may include overnight stays. The role also requires flexibility to work overtime, including evenings, weekends, and holidays, as needed to support customer operations and service requirements.

Compensation and Benefits

The compensation range for this position is $45,656.00 to $73,050.00, based on skills, experience, and internal equity. We offer a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and additional company‑sponsored programs.