Customer Service Representative

Title : Customer Service Representative
Location : Rigby, ID
Job Type : Contract (6 months + potential to extend depending on business demand)
Compensation : $17 - $18/hr
Industry: Powersports

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About the Role
Our client, a leading manufacturer in the powersports and outdoor recreation industry, is seeking a Customer Service Representative to join their team. This position plays a key role in supporting customers, dealers, and end users by delivering exceptional service across phone, email, and chat channels. The ideal candidate is dependable, customer-focused, and thrives in a fast-paced call center environment where problem-solving, communication, and attention to detail are essential.
This is a full-time, on-site position requiring consistent attendance and a commitment to providing a high-quality customer experience. Job Description
As a Customer Service Representative, you will serve as a primary point of contact for customers seeking assistance with products, orders, warranties, returns, and general inquiries. You will work closely with internal teams to ensure timely issue resolution while maintaining a professional and positive customer experience.
Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Serve as a primary point of contact for product, technical, ordering, warranty, return, and exchange questions.
• Assist customers by providing product information and recommending appropriate solutions.
• Create and maintain customer accounts and accurately update customer records.
• Resolve customer concerns by identifying issues, determining appropriate solutions, and ensuring successful follow-up.
• Process and manage customer orders, including order entry, confirmations, scheduling, adjustments, and fulfillment coordination.
• Manage workflow effectively while meeting customer expectations and delivery deadlines.
• Handle escalated or challenging customer interactions using professionalism and de-escalation techniques as needed.
• Develop and maintain working knowledge of products, policies, systems, and service procedures.
• Analyze customer feedback and identify opportunities to improve service and customer satisfaction.
• Support internal teams and contribute to departmental goals and process improvements.
• Provide occasional showroom support when business needs require additional coverage.
• Complete additional duties and special projects as assigned.

Qualifications
Required Qualifications:

• High school diploma or equivalent.
• Previous customer service experience in a phone-based, in-person, or customer-facing environment.
• Minimum typing speed of 50 words per minute (WPM).
• Experience working in an office environment using standard computer applications, including Microsoft Outlook.
• Experience using multi-line phone systems or working in a call center environment.
• Strong verbal and written communication skills.
• Excellent customer service, problem-solving, and conflict resolution abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Dependable, punctual, and able to maintain consistent attendance.
• Ability to learn and retain product knowledge quickly.
• Basic to intermediate proficiency with spreadsheet software and CRM systems.
• Ability to interpret instructions and make sound decisions within established processes.
• Customer-focused mindset with a commitment to providing exceptional service.
• Basic mathematical skills, including addition, subtraction, multiplication, and division.

Preferred Qualifications:

• Professional customer service experience in an office, call center, or business-to-business environment.
• Experience supporting customers through multiple channels, including phone, email, and live chat.
• Interest in or knowledge of powersports, motorcycles, off-road vehicles, snowmobiles, or outdoor recreation products.
• Experience working with order management, warranty administration, or dealership support processes.
• Experience identifying opportunities to improve customer service processes and customer satisfaction.
• Familiarity with CRM platforms and customer support software.
• Demonstrated ability to think creatively and solve problems independently.

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:  How to Apply
Take the first step on your new career path!  To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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