Operations Manager

Job Description

Job Description

Description:

We are seeking an experienced and dynamic Team Leader to join our Direct Support Provider organization. This role offers an exciting opportunity to lead a dedicated team of Direct Support Professionals, ensuring the delivery of high-quality client care and operational excellence. If you have a strong background in DODD supervision and a passion for team development, we invite you to apply and contribute to our mission of improving outcomes.

Key Responsibilities:

- Supervise and coordinate daily activities of DSP staff to ensure efficient and effective patient care delivery

- Provide leadership, mentorship, and support to team members to foster a collaborative and positive work environment

- Monitor and evaluate team performance, providing feedback and implementing improvement strategies

- Ensure compliance with healthcare regulations, policies, and standards

- Collaborate with other departments to optimize workflow and resource allocation

- Assist in training and onboarding new staff members

- Address patient and staff concerns promptly and professionally

- Maintain accurate documentation and reporting related to team activities and patient care

Skills and Qualifications:

- Proven experience in DSP supervision or team leadership

- Strong understanding of healthcare practices, regulations, and compliance standards

- Excellent communication and interpersonal skills

- Ability to motivate and lead a diverse team effectively

- Strong organizational and problem-solving abilities

- Ability to work under pressure and handle multiple priorities

- Relevant healthcare certification or degree preferred

Join the Karing Hands Team and be part of a supportive culture that values growth, innovation, and excellence in healthcare. We offer opportunities for professional development and a rewarding environment dedicated to making a difference in clients lives.

Preferred Qualifications:

• One year of Full time (or equivalent part-time) paid work experience in the provision of specialized services;  
• Has at least one year full time Supervision of Employees 
• Development oversight and/or supervisions of programs or services; and  
• Financial management of an organization 
• Holds a Bachelor’s degree from an accredited college or university;  or Four years of full-time (or equivalent part time) paid work experience as a supervisor of specialized services.

Working Conditions:

Hybrid work environment: Works in a quiet corporate office setting with assigned desk spaces and minimal background noise. Fifty percent of time will be spent working remote/on location with DSP’s/Client’s. Locations may be quiet homes with minimal noise or busy shopping areas with multiple distractions, fluctuating environmental temperatures, varying outdoor terrains, and variable noise levels 

Physical:

Sitting: 20% Must be able to sit at a desk or in a vehicle 

Standing: 20% Must be able to stand for long periods of time if required by the IID’s needs.  

Lifting: 20% Must be able to lift up to xxx lbs. 

Bending: 20% Must be able bend or reach with flexibility to assist IID’s if needed.  

Pushing: 20% As needed and/or required by the job or IID/s needs. 

Vision: correctable, able to see clearly, to read and write, and operate a motor vehicle 

Speaking: must speak fluent English