ROADSIDE SUPPORT SPECIALIST

Job Title

Acts as Point of Contact on all points of the breakdown process from initial call to payment of invoices

Analyzes and Authorizes repair issues and uses discretion to determine whom to use for repairs

Uses discretion to approve or deny what work will be completed

Provides drivers with options to use for maintenance of breakdowns while on the road

Keeps interfacing departments abreast of ongoing situation in timely manner

Functions as liaison between driver and repair shop of driver's choice

Maintains honest and open dialog with the driver at all times

Utilizes software database to locate shops that can handle the particular problem at hand

Notifies interfacing departments of the location of the chosen shop and repairs that will need to be done

Continually updates interfacing departments and drivers of progress/time frame

Processes payment for services rendered through com check or accounts payable

Ensures all records and invoices are scanned into software

Responsible for various dispatch duties, including, but not limited to, making contact with drivers after normal working hours; ensuring critical loads and issues are given attention in a timely manner

Any other duties as may be assigned

High School Diploma or equivalent

Previous maintenance and/or customer service experience preferred

Knowledge of trucking industry a plus

Knowledge of equipment and breakdown/repairs a plus

Must be customer oriented

Must have excellent communication skills

Must be able to work in fast paced environment

This position requires the ability to multi-task, make quick decisions, handle sensitive situations, and take initiative above and beyond to ensure timeliness of repairs and mobility of the truck in question

We are looking to fill 2nd and 3rd shift positions in this role