Retail Market Manager - Western CT

Work Location Southington, Connecticut, United States of America Hours 40 Pay Details

$170,000 - $210,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business Personal & Commercial Banking Job Description This role contributes to TD Bank U.S.’s overall strategic goals by leading the financial performance, client experience, and operational efficiency of bank locations within a specific geographic area. This leadership role is accountable to drive consistent execution of behaviors and outcomes in managers to achieve financial performance, client experience, and operational efficiency. This role develops regional strategies to achieve business objectives and to maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite. Depth & Scope Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and driving effective performance management, as required Develops and executes regional‑level strategies to meet sales and revenue targets. Drives the growth of deposits, loans, and other retail banking products. Identifies and capitalizes on regional opportunities to expand client base Oversees and leads a network of diverse financial centers while monitoring and evaluating performance and growing talent, developing skills and capabilities to achieve career goals, leading by example in promoting company values and culture, supporting project/initiative success, and achieving business results Leads a strong culture of integrity/risk framework within the region by ensuring stores are adhering to all banking regulations/internal policies to ensure optimal regional performance related to retail operations, loss, risk exposure, and controllable expenses Supports ongoing development, long‑term business plan goals, operational integrity, and adherence to risk requirements and operational processes Drives/influences a risk mindset while understanding and operating within the risk appetite for TD. Ensures compliance with regulatory and internal standards and fosters a culture of ethical behavior Addresses areas of risk concern and non‑adherence to policy/procedure with teams. Acts as an owner to address concerns, coach, and follows up to inspect remediation Ensures a consistent, high‑quality client experience across all locations, oversees the implementation of client‑focused initiatives and programs, analyzes customer feedback and region/market trends to refine service delivery Leads a region of consistent customer service behaviors to deliver TD’s brand promise, making it easy to bank with TD when and how they want. Focuses on providing personalized connected experiences while addressing customer irritants and complaints in a timely and effective manner and offering appropriate solutions to meet the client needs Supports financial growth by collaborating with partners (Commercial, Small Business, Wealth etc.) and other lines of business by developing awareness of TD in the local community Acts as point of escalation/contact within the Region for issues raised from clients, other internal groups and/or partners, and ensures swift resolution Builds strong relationships with local communities to enhance the bank’s presence. Represents the bank at community events, networking opportunities, and business forums. Fosters partnerships with local businesses and organizations to drive growth Identifies growth opportunities, region/market trends and competitive challenges Collaborates with marketing to develop regional campaigns Reinforces a culture where we make a difference within the community by serving on boards and fostering engagement in volunteering, financial education etc. Leads a team that is dedicated to our Clients, Communities and Colleagues, to inclusion and diversity, and to our environment Education & Experience Undergraduate degree or equivalent experience 10+ years of relevant work experience in a retail banking, financial institution preferred 5+ years of management experience preferably in a retail banking environment with consumer lending experience preferred Previous sales and business development experience Exhibits strong leadership competencies, client centricity, business acumen & judgement, delivery excellence, operational excellence, technology acumen, inclusive talent development and can make impact Strong understanding of financial center operations, policies, and procedures Proven ability to multi‑task in a fast‑paced sales environment Proven ability to negotiate, manage relationships and influence across business lines Physical Requirements Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel – Occasional International Travel – Occasional Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment – Continuous Responding quickly to sounds – Occasional Sitting – Continuous Standing – Occasional Walking – Occasional Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Never Squatting – Occasional Bending – Occasional Kneeling – Occasional Crawling – Occasional Climbing – Occasional Reaching overhead –Occasional Never Reaching forward – Occasional Pushing – Occasional Pulling – Occasional Twisting – Occasional Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well‑being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at View email address on click.appcast.io. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. #J-18808-Ljbffr Dormont Manufacturing Co