Supervisor, Client Operations

PHM Supervisor

PHM is the leading health media agency in the US. We are dedicated to delivering solutions that connect people with meaningful health and wellness solutions every day. Guided by our passion for health and wellness, our work across the entire media ecosystem helps patients navigate the most important moments of their healthcare journeys. While we have grown to be the No. 1 agency in our industry, at heart we're still a startup. It's that energy and spirit of innovation that allows us to create bold and meaningful "health media firsts" for our clients, and to do it all with #phmlove.

The Supervisor is responsible for large clients, has a well-rounded view of the clients' objectives and processes, project manages key timelines and deliverables, and provides insight on staffing related to work scoped and financials. This is a hybrid role, requiring three days in-office each week.

Responsibilities

• Accountable for the lifecycle of financial deliverables from project start, job code creation, SOW generation, working media determination, changes of work, incremental funds, client accruals, invoicing, ad hoc reporting
• Monthly invoicing and client mandated financial documentation, including, but not limited to: client accruals, reconciliation requests (per client MSA), client-tracking software
• Expert at creating, relaying and abiding Client procedures in regard to scoping, invoicing, and financial tracking. Owns the revision or enhancement of those processes.
• Day-to-day point of contact for key client deliverables
• Accountable for the completion and accuracy of the financial deliverables calendar for internal and client deliverables.
• Responsible that internal team is kept apprised of status on all jobs by issuing timely and accurate documentation and correspondence:
• Drafts and updates billing calendars
• Organizes financial deliverables
• Route materials for internal review/approval, as needed
• Gather data
• Sends updates/notes/reminders to team
• Scoping Development of working media statements of work Development of all fee statements of work, including intercompany Can read and interpret Master Service Agreements (MSAs)

Qualifications

• Minimum of 3+ years in operations or project management in a media agency setting
• 0 -1+ year management experience (previous intern management experience is applicable)
• 2+ years budget management experience + operational tools and/or reporting
• Optional: HCP/Pharma media experience (background can include planning or investment)

Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent. Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

Compensation Range: $60,800 - $84,000 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off.