Care Manager, RN -Hybrid

What you can expect! Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience! Reporting to Health Services department leadership, this position is responsible for working effectively to provide high quality, effective care management to IEHP members. Care management is broadly defined, and can include outreach and engagement to members, engaging members in skilled therapeutic interactions to promote health behaviors, other behavioral health interventions within scope, coordination of care, resource linkages, working with other professionals and organizations in the community to ensure quality of care for members, seamless transitions of care, and facilitating the right care and the right time for the member. This position works collaboratively with members of the Integrated Care Team, members and families, and other professionals, in addition to working collaboratively with the designated health care organization’s (HCO) medical team. This position, like all positions within IEHP, is expected to model whole health principles of relationship-based care, as well engage in promoting education and understanding of physical health and healthy behaviors to those within IEHP and in the community. Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation. Perks Competitive salary State of the art fitness center on-site Medical Insurance with Dental and Vision Life, short-term, and long-term disability options Career advancement opportunities and professional development Wellness programs that promote a healthy work-life balance Flexible Spending Account – Health Care/Childcare CalPERS retirement 457(b) option with a contribution match Paid life insurance for employees Pet care insurance Education & Requirements Minimum two (2) years clinical experience in an acute care facility, skilled nursing facility, home health or clinic setting required Two (2) or more years of care management experience in a health care delivery setting preferred Experience in a Managed Care (HMO, IPA) or in acute facility (i.e. hospital) care management preferred Associate’s degree in Nursing from an accredited institution required Bachelor’s degree in Nursing from an accredited institution preferred Possession of an active, unrestricted, and unencumbered Registered Nurse (RN) license issued by the California BRN required Key Qualifications Knowledgeable and skilled in evidenced based communication such as Motivational Interviewing, or similar empathy-based communication strategies Understanding of and sensitivity to multi-cultural community Deep understanding and knowledge of self-management philosophies and practices, especially as they relate to chronic medical conditions Awareness of the impact of unmitigated bias and judgement on health; commitment to addressing both Must have knowledge of whole health and integrated principles and practices Bilingual (English/Spanish) preferred Highly skilled in interpersonal communication, including conflict resolution Effective written and oral communication skills, as well as reasoning and problem-solving skills Skillful in informally and formally sharing expertise Must have the resiliency to tolerate and adapt to a moderate level of change and development around new models of care and care management practices Proficient in the use of computer software including, but not limited to, Microsoft Word, Excel, PowerPoint Demonstrated proficiency with all electronic medical management systems (e.g., Cisco, MHK/Care Prominence, MediTrac, SuperSearch and Web Portal) is preferred Proven ability to: Sufficiently engage members and providers on the phone as well as in person Work as a member of a team, executing job duties and making skillful decisions within one’s scope Establish and maintain a constructive relationship with diverse members, leadership, Team Members, external partners, and vendors Prioritize multiple tasks as well as identify and resolve problems Have effective time management and the ability to work in a fast-paced environment Be extremely organized with attention to detail and accuracy of work product Have timely turnaround of assignments expected To form cross-functional and interdepartmental relationship Work Model Location: Hybrid work schedule, Mon & Fri - remote, Tues - Thurs onsite in Rancho Cucamonga, CA. Pay Range $91,249.60 USD Annually - $120,910.40 USD Annually #J-18808-Ljbffr IEHP