Patient Care Technician

OVERVIEW:

At Lymphedema Therapy Specialists, Inc. (LTS), we believe our work is more than just a job, it's a calling. Our mission is rooted in a deep commitment to serve our patients and one another with compassion, integrity, and excellence. Everything we do is guided by faith, love, and unity - values that shape our culture and define how we care for others.

We are a team driven by generosity offering our time, talents, and resources wholeheartedly to meet the needs of our patients and community. Excellence matters to us, not only in our clinical care but in every interaction and task, big or small. We listen with empathy, communicate with kindness, and strive to heal lives physically, emotionally, and spiritually.

At LTS, every individual is seen, valued, and empowered. We believe in investing in our people, encouraging both personal and professional growth as each team member steps more fully into their God-given purpose. We honor the unique contributions of our staff, recognizing their work as a blessing to those we serve.

Joining LTS means becoming part of a mission-driven team united by faith and purpose. If you're seeking a role where your work has meaning and your gifts can truly make a difference, you'll find a home here. Welcome to a place where healing happens for our patients, our team, and our community.

We encourage you to visit our website at before applying to learn more about our company, culture, and mission.

JOB SUMMARY:

At Lymphedema Therapy Specialists, Inc. (LTS), the Patient Care Technician (PCT) plays an essential role in fulfilling our mission to serve our patients and one another with excellence. This position focuses on providing non-clinical support services that help maintain an efficient, organized, and welcoming environment.

The Patient Care Technician supports the daily operations of the clinic by assisting with general facility needs, maintaining clean and organized treatment areas, stocking and organizing supplies, and helping ensure the team has the resources needed to deliver exceptional care. This role requires a proactive, hands-on approach, strong organizational skills, and the ability to recognize needs, take initiative, and respond quickly to changing priorities throughout the day.

Teamwork is at the heart of this position. The ideal candidate is dependable, flexible, and attentive to the needs of others, consistently looking for ways to support Therapists, COTAs, physicians, and fellow team members. Working in a fast-paced clinical environment requires the ability to multitask, prioritize responsibilities, communicate effectively, and transition seamlessly between tasks while maintaining a positive attitude and a strong sense of urgency.

Above all, the Patient Care Technician embodies a servant mindset, reflecting LTS's core foundations of excellence through a willingness to help wherever needed. By anticipating needs, taking ownership of responsibilities, and supporting the team behind the scenes, the PCT helps create a positive, safe, and healing environment for patients.

If you are a motivated, team-oriented individual who thrives in a fast-paced environment, takes initiative without waiting to be asked, and finds fulfillment in serving others, LTS offers an opportunity to make a meaningful difference every day. Through dependable support, a collaborative spirit, and a commitment to excellence, the Patient Care Technician helps our clinical team work more effectively and ensures our patients receive the time, attention, and compassionate care they deserve.

JOB DUTIES AND RESPONSIBILITIES:

• Clean and maintain treatment rooms, the pump room, restrooms, waiting area, and other designated clinic areas in accordance with established cleaning and infection control procedures.
• Maintain the cleanliness, organization, and readiness of shared spaces, equipment, and storage areas.
• Identify and report maintenance concerns, equipment issues, or safety hazards promptly.
• Collect, transport, and handle soiled linens according to clinic procedures and infection control standards.
• Perform assigned laundry duties, including washing, drying, folding, and organizing clean linens.
• Roll bandages and prepare designated supplies for clinical use according to established procedures.
• Monitor and replenish linens, bandages, and routine clinic supplies, ensuring items are clean, organized, and readily accessible.
• Respond promptly to patient call bells and requests for assistance, providing appropriate non-clinical support within the scope of the role.
• Help maintain a welcoming, respectful, and comfortable environment for patients and caregivers.
• Recognize situations requiring clinical attention and promptly notify the appropriate clinical staff member.
• Support therapists, COTAs, physicians, and fellow team members by completing non-clinical tasks that promote efficient workflows and minimize interruptions to patient care.
• Communicate clearly and respectfully with team members regarding task completion, supply needs, and operational concerns.
• Remain flexible, dependable, and willing to assist with appropriate tasks across the clinic as daily needs change.
• Follow clinic policies, infection prevention procedures, workplace safety requirements, and proper handling guidelines for cleaning products and equipment.
• Protect patient privacy and maintain confidentiality in accordance with HIPAA and clinic policies.
• Participate in required training and perform other duties appropriate to the position as assigned.
• Demonstrate alignment with the spiritual mission of LTS by modeling compassion, service, humility, and excellence in every interaction.
• Execute various tasks, as assigned by your manager, supervisor, or company officer, whether within your standard duties or as requested beyond regular responsibilities.

QUALIFICATIONS:

Education & Licensure:

• High School Diploma or equivalent.

Work Experience:

• No prior healthcare or clinical experience required; training will be provided for position-specific responsibilities.
• Previous experience in housekeeping, custodial services, laundry, hospitality, customer service, retail, or other team-oriented environments is preferred but not required.

Skills:

• Strong verbal and written communication skills with the ability to interact effectively with patients, families, and healthcare team members.
• Compassionate, empathetic, and patient-centered approach to care delivery.
• Proven ability to multitask, prioritize responsibilities, and remain organized in a fast-paced clinical environment.
• Solid understanding of HIPAA regulations and commitment to maintaining patient confidentiality.
• Eager to learn, flexible, and adaptable to new procedures, technologies, and team dynamics
• Strong organizational skills with keen attention to detail.
• Skilled in time management and prioritization in a fast-paced clinical setting.
• Ability to adapt to changing schedules, manage multiple responsibilities, and maintain a high level of professionalism under pressure.
• Alignment with the mission, vision, and core values of LTS, including integrity, service, and excellence.

Physical Requirements:

• Ability to perform physical tasks associated with maintaining a clean, safe, organized, and well-stocked outpatient clinical environment.
• Ability to lift and carry up to 50 pounds occasionally, and safely transport supplies, linens, and other clinic materials.
• Ability to stand and walk for extended periods and frequently bend, stoop, squat, reach, push, pull, and perform repetitive physical tasks throughout the workday.
• Ability to move linen hampers, utility carts, and supply carts safely throughout the clinic.
• Sufficient manual dexterity and coordination to handle cleaning supplies, organize materials, roll bandages, fold linens, and perform other routine clinic-support tasks.
• Ability to perform assigned cleaning and stocking duties in various clinic areas, including treatment rooms, restrooms, and the pump room.
• Protective personal equipment (PPE) is provided and used in accordance with infection control guidelines.

Tools and Equipment Used:

• Cleaning and disinfection supplies, including approved disinfectants, wipes, microfiber cloths, and appropriate personal protective equipment (PPE).
• Laundry equipment, linen hampers, transport carts, and clean linen storage systems.
• Bandage rolls, supply preparation materials, storage bins, and clinic supply organizers.
• Utility carts, shelving, and other equipment used to maintain an organized and well-stocked clinic environment.
• Inventory tracking tools, cleaning checklists, and room-readiness checklists.
• Other clinic support tools and equipment necessary to perform assigned responsibilities safely and efficiently.

Position Classification:

• This is an hourly, non-exempt position and is eligible for overtime pay.
• Compensation is competitive and commensurate with experience, credentials, and qualifications.
• Additional benefits may include paid time off, health insurance, professional development support, and other offerings consistent with company policy.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off (vacation, sick leave, and holidays)
• Professional development and training support
• Employee assistance program (EAP)

Lymphedema Therapy Specialists, Inc. is an equal opportunity employer and complies with all applicable federal, state, and local laws. This includes, but is not limited to, compliance with the Americans with Disabilities Act (ADA), ADA Amendments Act (ADAAA), Fair Labor Standards Act (FLSA), and Title VII of the Civil Rights Act of 1964. We are committed to creating a respectful, inclusive, and safe work environment for all employees.