Patient Services Representative

Patient Services Representative 2-18 fillable.pdf

Position Summary: Provides general clerical support to primary care teams and general customer service for health center patients and visitors.

POSITION RESPONSIBILITIES:

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    • Performs duties of Front Desk Secretary/Receptionist as needed (greeting patients and visitors, patient intake and input of all required registration information, scheduling appointments, etc.) at assigned area within the health center.
    • Verifies and updates patient information at each visit (address, phone, insurance, etc.)
    • Intake of insurance information and verification
    • Management of patient flow
    • Supports Billing Department by documenting correct billing information at the point of service (including eligibility verification, updating insurance information, and appointment tracking)
    • Collects co-payments and payments from patients at the point of service. Also making sure that your cash drawer balances daily.
    • Provides patient services, including resolving complaints, making daily reminder calls, etc.
    • Operates main telephone switchboard, routes calls, takes patient messages, sets appointments according to protocol.
    • Provides translation services as able and appropriate.
    • Performs all assigned duties in a manner consistent with maintaining a safe and respectful patient care environment.
    • Performs other related duties as required or assigned.

Organizational

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    • Adheres to the organizations mission, vision and values.
    • Adheres to the organization’s policies regarding time and attendance.
    • Complies with accepted dress code and maintains a professional image.
    • Demonstrates reliability and trustworthiness.
    • Manages time and other resources to meet established goals within the agreed upon time frames.
    • Demonstrates flexibility in the acceptance and completion of work assignments.
    • Participates in the department’s performance improvement activities.
    • Maintains patient/employee confidentiality in the management of information.
    • Observes the Health Care System’s compliance policies.