Customer Service & Inventory Operations Specialist

Overview Customer Service & Inventory Operations Specialist – Requisition ID: 1569 Salary Range: $70,304.00 To $72,000.00 Annually Join Nellson and Become Part of a Winning Team of Professionals! We currently have an immediate opportunity for an Inventory Operations & Customer Service Specialist to join the BAR Division at our Ontario, California location. Position Summary: The Inventory Operations & Customer Service Specialist is a hybrid role that provides key support to the Customer Service and Inventory Recovery teams. The position works cross‑functionally with Purchasing, Quality, Finance, R&D and warehouse to support business operations. Responsibilities Master Data Maintain the accuracy, consistency, and integrity of Nellson’s master data across systems. Set up new part numbers (raw materials, sub-assemblies, and finished goods). Update existing part number profiles (descriptions, pallet patterns, MOQ, lead times, allergen and claim information, pricing corrections, etc.). Create and update Bills of Material (BOMs). Maintain Item Setup Tracker and BOM Setup Tracker updated. Manage item obsolescence (identify and obsolete any sub-assemblies, part numbers or finished goods SKUs). Create data reports as needed. Customer Service Serve as the primary point of contact between Nellson & assigned customers. Responsible for managing customers’ accounts by addressing inquiries, resolving issues, and ensuring customer satisfaction. Act as the primary point of contact for the customer and as a liaison between the customer and internal teams. Process and communicate customer instructions and requests to internal teams. Process and update customer orders. Manage the entire customer order life cycle from creation to scheduling, production and shipping, collaborating cross-functionally to ensure orders are produced and shipped on time. Support miscellaneous order processing for billing (transfers, credits, debits, etc.). Support new product innovation for customer launches or extension to current customer portfolio. As necessary, perform other related functions. Essential Skills & Experience Strong attention to detail and data accuracy. Ability to follow written and verbal instructions with a solution-driven, problem-solving attitude. Strong organizational and time-management skills. Ability to prioritize and adapt to changing priorities. Professional written and verbal communication skills. Ability to work independently and in a team environment. Proficiency in Microsoft Office (Excel, Word, Outlook) and basic mathematical skills. Qualifications Associate’s degree in business or equivalent work experience. 1–2 years’ experience with data management / inventory control / supply chain operations, or warehouse management, preferably in a manufacturing environment. 1–2 years’ experience in customer service. Familiarity with order management software. At Nellson, we invest in highly talented individuals and provide opportunities to continuously learn and grow to realize their full potential. Our state-of-the-art facilities, warehouses, and corporate offices offer a knowledgeable and professional environment to employees. By joining our performance-oriented team, you will be able to put your expertise to use and positively impact many groups across our production process. Nellson offers competitive pay, career growth opportunities, and an outstanding benefits program that features: Generous Paid Time Off 401(k) with Company Match Professional Development & Tuition Reimbursement And Many More Employee-Friendly Programs Equal Opportunity Nellson is proud to be an Equal Opportunity Employer. All applicants receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected by law. You may visit our website at to view current job openings. #J-18808-Ljbffr Nellson Nutraceutical