Program Support Assistant

Summary This Program Support Assistant, PSA, position is in the office of Home Telehealth (HT). The PSA, works closely with the HT CNM or designee by managing, directing, overseeing and administering numerous complex technical, administrative, and analytical functions, managing communication and coordination of clinical/operational services to meet department objectives related to HT, care coordination and other programs under the supervision of the HT CNM. Responsibilities Remote Patient Monitoring - Home Telehealth Program Support Assistant (PSA) This Program Support Assistant, PSA position is assigned to the Home Telehealth (HT) unit under Office of Deputy Chief of Staff. The position reports directly to the Clinical Nurse Manager (CNM) of HT, who reports to the Deputy Chief of Staff at the Southern Arizona VA Health Care System (SAVAHCS), Tucson, Arizona.The Home Telehealth program is seeking a Program Support Assistant to provide administrative and operational support for the coordination of Veteran care services. The incumbent supports daily program functions, assists with Veteran communication and scheduling, manages alerts and consult tracking, and maintains accurate electronic records. Duties include but are not limited to: Provide administrative and programmatic support to the HT team to ensure efficient daily operations and continuity of Veteran care services. Monitor and manage program alerts, consultations, and workload assignments. Maintain accurate documentation and data entry within electronic systems while ensuring completeness and compliance with documentation requirements. Assist with equipment coordination, inventory tracking, and reporting needs. Support timely workflow completion to promote efficient Veteran care delivery. Supports clinical staff by preparing reports, gathering data, monitoring performance metrics, and assisting with program audits and quality improvement initiatives. Serve as ADPAC support for Telehealth staff, including coordination of technical and access-related requests, as assigned. Ensure adherence to privacy, information security, and VA policies related to patient information and telehealth services. Supports supply management activities including ordering office supplies, maintaining inventory, and ensuring availability of program resources, as assigned. Provide timekeeping support and assist with timecard review and related administrative processes, as assigned. Perform other related duties as assigned. Work Schedule: Monday - Friday 7:30 am - 4:00 pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD13714A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/10/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Preferred Experience: Experience coordinating patient appointments, consult management, scheduling activities. Experience utilizing electronic health record and maintaining accurate documentation. Experience providing customer service and communicating effectively with Veterans, caregivers, interdisciplinary teams and external stakeholders. Ability to prioritize multiple tasks, manage competing deadlines, and independently organize work in a fast- paced environment. Knowledge of privacy, information security requirements, and handling sensitive patient information. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: providing administrative support; coordinating patient appointments, utilizing electronic health records and maintaining accurate documentation, and demonstrating knowledge of privacy, information security requirements, and handling sensitive patient information, providing information and customer service. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education There is no educational substitution at this grade level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at