Building Automation Service Specialist

Annapolis - Maryland - United States of America Baltimore - Maryland - United States of America Position Location: This position supports our Baltimore, MD branch, which serves customers throughout the greater Baltimore area. It also supports a team dedicated to the Eastern Shore, primarily based in Millsboro, Delaware. While the role is centered in that region, occasional overnight travel—up to three consecutive days—may be required to assist customers across the service area. The Service Specialists perform assigned tasks on automation systems. Tasks include service agreement maintenance, projects, and on-call (time and material) service. They respond to emergency service calls as directed during regularly scheduled hours and after hours as needed. Our Service Specialists are the face of Siemens, and their expertise and regular interaction with the customer help them save energy and money, as well as contribute to a sustainable future. Responsibilities Execute digitalization and standard service operations strategies. Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel. Follow safety requirements as outlined by Siemens and customers, and successfully complete mandatory training. Follow mandatory policies, procedures, and standards; coordinate with contractors on job sites and maintain tools and test equipment. Support after hours during on-call rotation, respond to service calls (emergency and on-site) as assigned, performing repairs on all automation system types. Be responsible for completing service ticket documentation, following and maintaining preventive maintenance schedules. Maintain accurate documentation of services performed and generate reports within Siemens tools. Provide instructions to customer personnel regarding proper system operations and assist with training. Identify and report system discrepancies, suggest upgrade opportunities, assist in pricing of repairs and upgrades to existing agreements, and perform system checkout and startup on projects. Work overtime when needed (compressed schedule performance may require extended hours to meet commitments). Work rotational on‑call and/or minimal overnight travel. Participate in job site final walk‑through and/or final completion for systems‑to‑service turnover on assigned jobs, performing other duties as assigned. Qualifications Basic Qualifications 1+ year of experience servicing electronic control or HVAC equipment. Electro‑mechanical experience (previous role or education) and user PC/software skill. Ability and willingness to work in various circumstances, including climbing ladders, scaffolds, and high lift equipment; working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions. Must be able to use hand tools, laptop, email, smartphone, and tablet, and capable of carrying and moving equipment and tools weighing up to 75 pounds unassisted. Experience with Microsoft Office (Word, Excel, Outlook). Must be willing to work overtime when needed. Must be 18 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program. Legally authorized to work in the United States on a continual and permanent basis without company sponsorship. Preferred Qualifications High school diploma or state‑recognized GED. 1+ years of experience installing and servicing electronic control or HVAC equipment. Knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations. Background in engineering and programming (PLC or BMS). Knowledge of building system communication protocols (BACnet, Modbus, TCP/IP). Pay Range The pay range for this position is $54,121 - $92,779 annually. The actual wage may vary based on budget and candidate experience, knowledge, skills, qualifications, and geographic location. Equal Employment Opportunity Statement Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender status, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. 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