Service Supervisor

Service Supervisor Full-Time | On-Site (Monday through Thursday) Benefits 401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Free uniforms Health insurance Opportunity for advancement Paid time off Parental leave Training & development Vision insurance Position Overview We are seeking a motivated, organized, service-driven Service Supervisor to oversee daily service operations and ensure high-quality customer support. This position focuses exclusively on service delivery, route performance, customer satisfaction, and leading service personnel. The ideal candidate thrives in a fast-paced environment, builds strong customer relationships, and ensures our service delivery is accurate, timely, and consistent with company standards. Key Responsibilities Customer Relationship Management Serve as the primary point of contact for key service accounts. Conduct regular account reviews, audits, and customer satisfaction visits. Resolve service issues quickly, professionally, and effectively. Maintain strong customer relationships built on reliability, communication, and service quality. Service & Operations Management Oversee daily service routes, schedules, and driver/technician performance. Ensure accurate product pickup, delivery, inventory rotation, and order completion. Monitor route metrics including on-time delivery, product levels, quality standards, safety procedures, and compliance. Train, coach, and support service personnel in customer service and operational best practices. Coordinate with warehouse, inventory, and administrative teams to ensure smooth operations and timely order fulfillment. Conduct route ride-alongs and field inspections to evaluate service quality and operational efficiency. Team Leadership Support hiring, onboarding, training, and performance evaluations for service employees. Lead by example in professionalism, communication, and work ethic. Provide coaching, corrective action, and ongoing development for service team members. Foster a positive, team-focused work environment that prioritizes safety, service quality, and accountability. Qualifications 5+ years of experience in service operations, route/service supervision, or a similar customer-facing role. Strong communication and interpersonal skills. Ability to solve problems quickly, safely, and professionally. Comfortable assisting with physical work when needed (product handling, audits, inventory checks, etc.). Valid driver’s license with a clean driving record. Experience with scheduling or route management software preferred. Key Traits for Success Self-motivated and dependable. Excellent relationship builder. Highly organized with strong attention to detail. Hands-on leader willing to support the team in the field. Positive attitude with a customer-first mindset. Compensation & Benefits Base salary + performance bonus Health, dental, vision Paid time off Retirement plan options Company uniforms, etc. #J-18808-Ljbffr