Care Navigator

Position Summary The Care Navigator provides direct, person-centered case management to clients accessing VIA LINK's Care Navigation Program, connecting individuals and families to housing, vital records, and other essential services. The Navigator operates within a two-tier service model (light touch and intensive touch), managing caseloads, tracking outcomes, and coordinating with community partners. Key Responsibilities Manage an active caseload of approximately 20–25 clients, applying light-touch or intensive-touch service levels based on client need. Conduct intake, assessment, and ongoing case management. Coordinate referrals and services with partner organizations. Facilitate on-site partner services within program caps (10 clients/month). Process Louisiana birth-certificate (vital records) requests within program caps (10 orders/week; out-of-state orders accepted). Support disaster-related emergency housing navigation, including intake, eligibility screening (Louisiana residents, governor-declared disaster, client contact within 90 days post-disaster), and escalation of critical, same-night housing needs to the Program Manager or VP. Submit client-needs-fund requests for VP/CEO approval as needed; note that ongoing rental assistance is not covered, while minimal car repairs and reinstating suspended licenses may be considered. Maintain accurate, timely documentation of all client interactions and services. Follow current 211 referral criteria and escalation of any proposed changes for required sign-off rather than implementing independently. Participate in ongoing program transition activities as operational systems continue to evolve. Qualifications Bachelor's degree required. Experience in case management, social services, housing navigation, or a related human services field. Familiarity with HMIS platforms preferred. Familiarity with Monday.com preferred but not required. Strong organizational skills and ability to manage a caseload across multiple service tracks. Ability to work within a structured approval framework for expenditures and program changes. Excellent written and verbal communication skills for both client-facing and partner-facing interactions. Working Conditions Hybrid position - time split between off-campus (client/partner-facing) work, in-office days, and one work-from-home day per week. Caseload and service caps are enforced per current program guidelines and subject to change as the program transitions. Position may involve time-sensitive escalations related to emergency housing needs. Department Human Services Analytics & Technology Reports To: VP, Human Services Analytics & Technology and VP, Administration and Operations Program: Care Navigation Program #J-18808-Ljbffr