Lead Systems Engineer

Meliora - Ever Better

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Description

Manages and administers on-premise and cloud-based infrastructure services, including virtual infrastructure, operating systems, storage, maintenance and security patching, backup and disaster recovery preparedness, orchestration and automation and performance monitoring. Develops scripts and code to deliver solutions within both cloud and on premise solutions. Leads the design, setup and maintenance of a continuous infrastructure integration stack, including source control, build servers, automated testing, automated monitoring and solution deployment. Leads a team to ensuring the department's Information Technology environment has optimal performance, security, and scalability.

Essential Functions

• Leads analysis of use case requirements, implements design solutions, and deploys on-premise or cloud based infrastructure. Provides expertise in on-premise virtual infrastructure, specifically in clustered high availability environments. Provides assistance in integrating on-premise solutions with cloud solutions. Oversees, orchestrates and automates the deployment of solutions hosted on both cloud services and on-premise infrastructure.
• Leads and completes proactive performance monitoring, analysis, alerting, reporting and tuning, proactive capacity analysis and provision solutions, and maintenance activities, including deploying patches and ensuring that firmware and software are up to date, incident and problem analysis, resolution, and follow-up to ensure platform stability.
• Manages an interoperability matrix to ensure cross-vendor compatibility. Creates, reviews, and approves technical documentation including solution designs and reference guides. Leads discussions of new products and services to enhance the delivery of infrastructure services. Engages vendors as appropriate. Prepares necessary paperwork and documentation to ensure conformance to University standards and procedures.
• Leads, advises and completes implementation and maintenance activities during business hours, as well as outside of business hours. Provides 24-hour on-call support when scheduled. Serves as the technical escalation point to others serving in on-call roles.
• Mentors and/or trains new and existing team members.
• Other duties as assigned.

Minimum Education & Experience

• High School diploma and 10 years of relevant experience required
• Bachelor's degree in related discipline preferred
• Or equivalent combination of education and experience
• Experience leading a team of Systems Engineers preferred
• Experience in a higher education or healthcare field preferred

Knowledge, Skills and Abilities

• Expertise with virtualization technology and cloud providers such as Amazon Web Services and Microsoft Azure required
• Knowledge of server hardware and storage array networks required
• Excellent verbal and written communications skills and exemplary speaking and presentation skills, as well as the ability to interact with all levels of staff, as appropriate, to communicate, and to process communications from others on technical change required
• Ability to provide on-call support as required, as well as ability to perform after-hours and weekend maintenance and implementation activities required
• Ability to travel to and from Data Center facilities required
• Strong scripting skills required
• Expertise with server operating systems and orchestration and automation tools preferred

Licenses and Certifications

• VMware Certified Professional preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.