Customer Fulfillment Representative

Job Description

Job Description

iNRCORE Group is a leading, vertically integrated provider of highly engineered, high-reliability, and high-performance passive electronic components. We are known for manufacturing proprietary magnetics, capacitors, resistors, filters, and more. We serve mission-critical data and power applications in the Defense, Aerospace & Avionics, Space, Smart Grid, Medical, AI/Data center, and Hi-Rel industrial markets.

iNRCORE Group currently has fourteen (14) manufacturing facilities across the globe with more than one thousand (1000+) employees – and growing! Our business entities include company names such as Bicron, Coast Magnetics, DYCO, Gowanda, iNRCORE, Passive Plus, RCD, Sentran, TTE, and Vanguard Electronics. Our organization has a world-class reputation for innovation, quality products and expertise, and outstanding leadership. Our talented staff is what makes this all possible. We are actively seeking to hire highly skilled professionals to meet our growing demand and join our expanding team(s).

We currently have an opening for Inside Sales Representative in our [PPI] facility, located in [Huntington, NY]. This position is critical to the success of [PPI] and will be supporting customer engagement, account management, and internal coordination to drive revenue growth. The Inside Sales Representative serves as a key point of contact for customers, ensuring accurate order fulfillment, timely communication, and support throughout the sales process. This role reports directly to the Inside Sales Manager.

The ideal candidate for this position should be technically proficient with a strong understanding of electronic components, experienced in managing customer accounts and driving sales growth, highly organized, detail-oriented, and results-driven. The candidate should also be skilled in building relationships, collaborating with cross-functional teams, and comfortable working in a fast-paced, technical sales environment.

Details of the Role: The Inside Sales Representative will be responsible for preparing and issuing customer quotes, confirming and processing orders, rescheduling, and providing responsive customer service. This role emphasizes virtual communication and proactive outreach to maintain and grow relationships with OEMs, distributors, and contract manufacturers. You will coordinate and respond to customer requests for pricing and delivery, ensure compliance with export regulations, update CRM systems, and maintain accurate forecasts. Daily activities include direct communication with customers via phone, email, and electronic portals, coordinating with internal departments to meet customer requirements, and supporting outside sales representatives with information and leads.

Duties and Responsibilities:

· Serve as the primary point of contact for assigned customer accounts

· Coordinate and respond to customer requests for price and delivery quotations, ensuring margin targets are met

· Prepare and deliver accurate quotes and proposals and follow up to secure new orders

· Process customer orders and maintain up-to-date account information in CRM tools

· Communicate with internal teams to ensure customer requirements and delivery schedules are met

· Expedite orders with suppliers when necessary

· Maintain accurate forecasts and update CRM tools with customer and prospect information

· Identify and pursue new business opportunities through proactive outreach

· Ensure compliance with export regulations and government/military contract requirements

· Support outside sales representatives with information and leads

· Respond promptly to customer inquiries and resolve issues professionally

· Participate in internal meetings to align on production planning and customer needs

Qualifying Attributes and Skills

· Bachelor’s Degree in Business, Engineering, or equivalent work-related experience (High School Diploma minimum; BA preferred)

· Minimum of 5 years of experience in inside sales or technical sales, preferably in electronic components or manufacturing

· Strong understanding of electronic components and familiarity with defense, aerospace, and high-reliability markets

· Excellent communication skills (oral and written) and strong interpersonal skills

· Proficiency in Microsoft Office Suite and CRM tools

· Ability to manage multiple accounts, prioritize effectively, and meet deadlines

· Strong organizational skills and attention to detail

· Positive and professional attitude with strong problem-solving skills

· Ability to work independently and as part of a team

· Knowledge of compliance requirements for government and military contracts, including export regulations

iNRCORE and its affiliated entities are an equal opportunity employer with a full suite of benefits offered to full-time employees.

· Excellent earning potential with qualifying annual bonuses

· Health, Dental, and Vision Benefits

· Elective Flexible Spending and Dependent Care Accounts

· Company paid and elective buy-up Life & AD&D Insurance

· Company paid Short-Term Disability and Elective Long-Term Disability

· Elective Critical Illness, Hospital Indemnity, and Supplemental Accident Coverage Benefits

· 401(k) Retirement Savings Plan with qualifying Company match

· Company paid mental health and Employee Assistance Program (EAP)

· Paid Holidays and generous paid time off (PTO)

· Employee Discount Program (LifeMart via ADP)

· Tuition Reimbursement for qualifying degrees and certification programs.

iNRCORE, LLC and its affiliated entities is an Equal Opportunity Employer. All qualified applicants will be considered.