Clinical Director

Job Description

Director of Clinical Operations - Ophthalmology

Salary range: $110 - 125k dependent upon experience

Location: Rockville, MD.

Reports To: CEO, Managing Partners and Shareholders. Direct Reports: 3 Clinical Managers (with oversight of ~30 clinical staff)

About the Role

We are seeking an experienced Director of Clinical Operations to lead clinical service delivery across our 6-office ophthalmology practice . This role is responsible for the operational performance, quality, and consistency of clinical care delivered by 18 physicians and a clinical support team of approximately 30 staff members , including Ophthalmic Technicians, Scribes, Opticians, and other allied clinical personnel.

The ideal candidate is a hands-on operational leader with deep ophthalmology experience who has successfully managed clinical operations across multiple sites and led sizable teams.

Key Responsibilities

Clinical Operations Leadership

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• Oversee day-to-day clinical operations across all 6 office locations, ensuring consistent, high-quality patient care and efficient clinic flow
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• Partner with physicians to align clinical workflows with provider needs and patient volume
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• Standardize clinical protocols, staffing models, and best practices across all sites
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Team Leadership & Development

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• Directly manage and mentor 3 Clinical Managers, who in turn oversee clinical staff at each site
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• Provide leadership, coaching, and performance management across the broader clinical team (Ophthalmic Technicians, Scribes, Opticians, and other support staff)
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• Lead recruitment, onboarding, and training initiatives to build a strong, scalable clinical team
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• Foster a culture of accountability, teamwork, and continuous improvement
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Multi-Site Operations Management

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• Monitor and manage clinical staffing levels, scheduling, and coverage across all 6 offices
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• Identify and resolve operational bottlenecks affecting patient throughput and provider efficiency
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• Ensure consistent implementation of policies, procedures, and clinical standards practice-wide
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Quality, Compliance & Performance

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• Ensure compliance with all applicable healthcare regulations, OSHA, HIPAA, and ophthalmology-specific clinical standards
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• Monitor key operational and clinical performance metrics (patient flow, wait times, staff productivity, patient satisfaction) and drive improvement initiatives
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• Support audits, accreditation requirements, and quality assurance programs
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Strategic & Cross-Functional Collaboration

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• Collaborate with practice leadership on growth initiatives, new site openings, and resource planning
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• Partner with HR, Finance, and Administration to support budgeting, staffing plans, and operational goals
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• Serve as a key liaison between clinical staff, physicians, and executive leadership
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Required Qualifications

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• Minimum of 5+ years of ophthalmology practice experience (clinical operations, practice management, or related leadership role)
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• Proven experience managing a multi-site practice with at least 3 locations
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• Demonstrated experience directly or indirectly supervising 20+ employees
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• Strong knowledge of ophthalmic clinical roles and workflows (Ophthalmic Technicians, Scribes, Opticians)
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• Excellent leadership, communication, and organizational skills
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• Ability to travel regularly between office locations
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• Strong understanding of healthcare compliance standards (HIPAA, OSHA)
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Preferred Qualifications

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• Bachelor's degree in Healthcare Administration, Business, or related field (or equivalent experience)
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• Certification such as COE (Certified Ophthalmic Executive) or similar
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• Experience with EHR systems commonly used in ophthalmology practices
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• Background in change management or practice growth/expansion
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What We Offer

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• Competitive salary commensurate with experience
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• Benefits: health/dental/vision insurance, 401(k), PTO, etc.
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Opportunity to lead clinical operations for a growing, multi-site ophthalmology practice

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